Assuring Continuity Of Care & Positive Consumer Experience In Whole Person Care Models
How consumers perceive their health care experiences with provider organizations is directly related to their engagement in care, better health outcomes, and the use of unnecessary and emergency resources. Creating a positive consumer experience involves attending to the quality of and access to care, among other factors. Join our experts for an interactive discussion on enhancing the quality of care and consumer experience and strategies for:
- Designing “front door” care by utilizing hybrid, digital, and in-home models in service delivery
- Delivering whole-person care by integrating primary care, behavioral health, and social services
- Measuring consumer health care access and engagement for effectiveness