Leveraging Technology To Improve Productivity & Consumer Engagement In Home-Based Programs
Impacted by the recent pandemic, individuals, families, employment, child-care, and supports for these groups and activities spiraled. As a result, challenges such as stress, lack of caregiving options, and lack of treatment access increased. A great need existed for home-based services, while traditional service delivery could have been improved. The shift to virtual services was introduced by funding flexibility in service reimbursement and evaluation requirements. This presented an opportunity to utilize technology to engage care in home-based settings. Home-based service programs quickly swiveled during this time, strengthening access to high-quality services through technology to support gaps in care for families and individuals. Effective strategies included providing access to the internet, technology tutorials, and increased access to care. Virtual services were already seen as promising to access, engage, improve the quality of care, and engage homebound individuals before the pandemic.
So, how can an organization work to improve productivity while engaging patients in home-based programs? In this session, attendees will learn:
- Examples of technology used to improve staff productivity
- Models of consumer engagement
- How to maintain a high rate of service provision (e.g., maintenance of services, home visitor caseloads, program completion rates)