The OPEN MINDS Children’s Services Executive Summit: Emerging Models For Children’s Health Homes
Provider organizations and payers are connecting physical and behavioral health to provide complete care for children and youth with medically complex issues. The CMS initiative for health homes for children with medically complex conditions reinforces the need to look at the whole child across the care continuum. New opportunities and challenges await, whether you are currently serving children and youth, thinking about expanding your services, or interested in care coordination for this population. Join us to get insights and success strategies from payer and provider organizations, market trend setters, and industry thought leaders. Get a big picture overview of market trends for services and financing. Review exciting case studies from organizations that have developed innovative coordinated care programs – hear about their models, program outcomes, and plans.
The Path From Behavioral Health Carve-Out To Integration
Sponsored by Credible Behavioral Health Software
Payers and health plans are replacing reimbursement models that have separate, “carved out” behavioral health financing and delivery with models that integrate all service financing and delivery in one managing entity. What are the elements needed for a successful transition? Explore Washington state’s conversion from a nine-region system with county-centered behavioral health care authorities to a system in which managed care organizations in each region integrate physical and behavioral health for all Medicaid consumers. Do a deep dive into the factors for successful transition as payers in your state shift to greater value through holistic care. Understand the requisites for integration and managed care—including the need to focus on quantifying outcomes, and develop a plan for interoperability and data exchange.
MaryAnne Lindeblad
MaryAnne oversees the Washington Apple Health (Medicaid) program, which serves more than 1.8 million Washington residents. The executive leaders for HCA’s Medicaid Eligibility and Community Support division and Medicaid Program Operations and Integrity division report to MaryAnne. MaryAnne serves on the executive committees of both the National Association of Medicaid Directors and the National Academy for State Health Policy. She also chairs the Centers for Medicare and Medicaid Services (CMS) Managed Care Technical Advisory Committee.
Best Practice Models For Collaborative Care: Coordination Between Health Plans & Provider Organizations
The field is moving from talk to action on integrating behavioral and physical health care as the shift toward value-based reimbursement escalates. This demands evolution in health plan/provider organization partnerships. Discover best practices for building and improving these relationships through case studies from provider organization executives. Review the essentials for working with payers—committing to an integrated approach, knowing your costs and value, and bringing data to the table. Learn about innovative models for integration and community collaborations, see how other provider organizations have overcome roadblocks, and take away a framework for success with your integration plans.
Jim Coffee, MPA
Jim began his career in health care as an X-Ray Tech, moving into Medical 4 Practice Management in 1984. After relocating to the Boston area he joined Greater Lawrence Family Health Center as their CIO in 1994, in 2004 after completing his Masters in Public Administration Jim moved to Astoria Oregon to become the CEO of the Federally Qualified Health Center there. When the opportunity presented itself to join Cowlitz Family Health Center Jim began working in Longview as Chief Operating Office and Deputy Director in 2015. Jim oversees the daily operations of Family Health Center’s seven medical/dental clinics and three Substance Use Disorder Treatment sites. Jim is the senior manager on site at FHC’s Harm Reduction Program, talking with clients and providing training on the use of Naloxone and fentanyl testing kits. As part of the team that manages the Syringe Services Program, Jim has been the point person in the expansion of services in that program including disease testing and prevention, family planning, and wound care. FHC began offering primary care MAT at their 14th Avenue clinic in June 2018 and to the Syringe Services Program as a super low barrier entry point. Family Health Center currently has 9 primary care provider waivered to prescribe MAT. Jim works very closely with the FHC Medical Director in the design and operation of FHC’s MAT Program.
Susan Foster, MSN, FNP-BC
Susie Foster, a Board Certified Family Nurse Practitioner, has been treating patients at Hill Country Health and Wellness Center since August 2011 and has been the Chief Medical Officer since 2016. Before studying to be a Nurse Practitioner, Susie worked for 6 years as a Pediatric and Emergency Room nurse in Redding. Susie has a Bachelor of Science in Nursing from University of San Francisco and a Master of Science in Nursing with specialization as a Family Nurse Practitioner from Sonoma State University. Susie has traveled to Guatemala, Haiti, Nicaragua and Sierra Leone to work in medical clinics delivering healthcare to underserved villages.
Margaret Kisliuk, JD, MPP
Margaret Kisliuk has extensive experience in the public health care system, including administrative positions with both San Francisco and Marin Counties as well as work with the New York City Medicaid Plan (MetroPlus) and currently with Partnership HealthPlan of California. Positions included serving as acting Mental Health and Substance Use Director; acting Public Health Director; and Sacramento lobbyist.
Margaret currently serves as Behavioral Health Administrator for Partnership HealthPlan of California, overseeing the mental health benefit for all PHC members (through contracts with Beacon Health Options and Kaiser Health Systems) and developing the Plan’s addiction services benefit. Immediately prior to this, she was Executive Director for the Northern Region of Partnership HealthPlan, encompassing 7 Northern rural counties, administering the startup of Medi-Cal managed care in these counties.
Making It Painless! Best Practice Models For Streamlining Authorizations & Continued Stay Reviews
In the expanding world of managed care and integration, authorizations for care can be confusing, time consuming, and frustrating. Prior authorizations, concurrent reviews, retrospective reviews, and appeals all have different processes. Reviewers may vary by health plan and Managed Behavioral Health Organizations. There can be variations in Level of Care guidelines and opportunities for obtaining a “preferred” status to reduce the level of authorization effort. Learn how to navigate the maze and obtain approvals to ensure better care for consumers and revenue optimization for your organization. Understand payer motivations, and examine what they are reviewing and why. Gather best practices on easing the pain, streamlining the process, and handling denials.
How To Build Value-Based Payer Partnerships: Best Practices In Marketing, Negotiating, & Contracting With Health Plans
Sponsored by Qualifacts Systems, Inc.
With escalating post-pandemic budget cuts and surging Medicaid rolls, states are increasingly going to seek more managed care arrangements that favor value over volume and deliver significant savings. How do provider organizations position for success in this environment? Discover how to develop relationships with the payers in your market, initiate strategic conversations, demonstrate value, and secure and optimize service agreements. Do a deep dive into payer “pain points” and how you can address them to gain “preferred provider organization” status. Know how to help payers meet their performance requirements, align your programs and services with their goals, and provide data to show that your service lines can deliver quality outcomes with lower costs.
See The Whole Patient With One Integrated Solution
Sponsored by NextGen Healthcare
Join us for a solution demonstration of NextGen® Behavioral Health Suite is the first fully integrated ambulatory platform designed to reinvent how clinical information is shared among providers. The scalable solution empowers healthcare providers to leverage unique productivity tools that enable innovative care options and better outcomes.
Javier Favela
Javier Favela is Vice President of Solutions Behavioral Health and Integrated Care at NextGen Healthcare. He is an industry leader that provides integrated healthcare technology solutions to meet the needs of the behavioral and integrated healthcare community. Javier brings over 20 years of accounting and executive leadership specializing in the healthcare and healthcare information technology field. He offers extensive knowledge in new business start-ups and restructuring of existing businesses to further strategic initiatives and maximize organizational profitability.
Wendy Coots, NP, MBA
Best Practice Models For Collaborative Care: Coordination Between Health Plans & Provider Organizations
The field is moving from talk to action on integrating behavioral and physical health care as the shift toward value-based reimbursement escalates. This demands evolution in health plan/provider organization partnerships. Discover best practices for building and improving these relationships through case studies from provider organization executives. Review the essentials for working with payers—committing to an integrated approach, knowing your costs and value, and bringing data to the table. Learn about innovative models for integration and community collaborations, see how other provider organizations have overcome roadblocks, and take away a framework for success with your integration plans.
Jim Coffee, MPA
Jim began his career in health care as an X-Ray Tech, moving into Medical 4 Practice Management in 1984. After relocating to the Boston area he joined Greater Lawrence Family Health Center as their CIO in 1994, in 2004 after completing his Masters in Public Administration Jim moved to Astoria Oregon to become the CEO of the Federally Qualified Health Center there. When the opportunity presented itself to join Cowlitz Family Health Center Jim began working in Longview as Chief Operating Office and Deputy Director in 2015. Jim oversees the daily operations of Family Health Center’s seven medical/dental clinics and three Substance Use Disorder Treatment sites. Jim is the senior manager on site at FHC’s Harm Reduction Program, talking with clients and providing training on the use of Naloxone and fentanyl testing kits. As part of the team that manages the Syringe Services Program, Jim has been the point person in the expansion of services in that program including disease testing and prevention, family planning, and wound care. FHC began offering primary care MAT at their 14th Avenue clinic in June 2018 and to the Syringe Services Program as a super low barrier entry point. Family Health Center currently has 9 primary care provider waivered to prescribe MAT. Jim works very closely with the FHC Medical Director in the design and operation of FHC’s MAT Program.
Susan Foster, MSN, FNP-BC
Susie Foster, a Board Certified Family Nurse Practitioner, has been treating patients at Hill Country Health and Wellness Center since August 2011 and has been the Chief Medical Officer since 2016. Before studying to be a Nurse Practitioner, Susie worked for 6 years as a Pediatric and Emergency Room nurse in Redding. Susie has a Bachelor of Science in Nursing from University of San Francisco and a Master of Science in Nursing with specialization as a Family Nurse Practitioner from Sonoma State University. Susie has traveled to Guatemala, Haiti, Nicaragua and Sierra Leone to work in medical clinics delivering healthcare to underserved villages.
Margaret Kisliuk, JD, MPP
Margaret Kisliuk has extensive experience in the public health care system, including administrative positions with both San Francisco and Marin Counties as well as work with the New York City Medicaid Plan (MetroPlus) and currently with Partnership HealthPlan of California. Positions included serving as acting Mental Health and Substance Use Director; acting Public Health Director; and Sacramento lobbyist.
Margaret currently serves as Behavioral Health Administrator for Partnership HealthPlan of California, overseeing the mental health benefit for all PHC members (through contracts with Beacon Health Options and Kaiser Health Systems) and developing the Plan’s addiction services benefit. Immediately prior to this, she was Executive Director for the Northern Region of Partnership HealthPlan, encompassing 7 Northern rural counties, administering the startup of Medi-Cal managed care in these counties.
Making It Painless! Best Practice Models For Streamlining Authorizations & Continued Stay Reviews
In the expanding world of managed care and integration, authorizations for care can be confusing, time consuming, and frustrating. Prior authorizations, concurrent reviews, retrospective reviews, and appeals all have different processes. Reviewers may vary by health plan and Managed Behavioral Health Organizations. There can be variations in Level of Care guidelines and opportunities for obtaining a “preferred” status to reduce the level of authorization effort. Learn how to navigate the maze and obtain approvals to ensure better care for consumers and revenue optimization for your organization. Understand payer motivations, and examine what they are reviewing and why. Gather best practices on easing the pain, streamlining the process, and handling denials.
How To Build Value-Based Payer Partnerships: Best Practices In Marketing, Negotiating, & Contracting With Health Plans
Sponsored by Qualifacts Systems, Inc.
With escalating post-pandemic budget cuts and surging Medicaid rolls, states are increasingly going to seek more managed care arrangements that favor value over volume and deliver significant savings. How do provider organizations position for success in this environment? Discover how to develop relationships with the payers in your market, initiate strategic conversations, demonstrate value, and secure and optimize service agreements. Do a deep dive into payer “pain points” and how you can address them to gain “preferred provider organization” status. Know how to help payers meet their performance requirements, align your programs and services with their goals, and provide data to show that your service lines can deliver quality outcomes with lower costs.
Metrics Management For Business Development & Sustainability
Learn all you need to know about how to develop a metrics management approach to transform your organizational structure to one that promotes sustainability and business development in the volatile post-crisis market. See how to establish the right metrics to achieve your strategic plan goals, educate staff on their roles in reaching the metrics, and develop a timely and accurate reporting system. Understand how to shape, monitor, and benchmark key performance indicators for sustainability—liquidity, efficiency, leverage, profitability, and market value ratios. Learn how to use revenue, marketing, customer experience, access and engagement, and service effectiveness metrics for business development. Identify measures that align with consumer and payer needs and distinguish you from your competition.
Virtual Health: How To Expand Access & Build A Seamless Consumer Experience
Sponsored by Netsmart
Across all services, technology has expanded the possibilities to deliver a personalized experience that helps consumers find and access the products and services they need—at the time, place and price that’s right for them. How do health care provider organizations ride the wave and think beyond a telehealth platform to enhance the consumer experience? Hear from provider organizations that have implemented programs to enable rapid access to care and improve engagement. From virtual “urgent care” and walk-in models to hybrid care and high-impact video sessions, discover the secrets of the pioneers who are revolutionizing care. Learn how they are adapting workflow processes for scheduling, documentation, and billing; training staff to excel with the new service delivery models; and acting on consumer feedback to attract new business and continuously improve outcomes.
Diego Garza, MD, MP
Diego Garza, MD, MPH is the VP of Strategy and Innovation and Director of Telehealth for MindPath Care Centers. Dr. Garza earned his medical degree from el Tecnologico de Monterrey, the #1 school of medicine in Mexico. After that, he pursued a master’s degree in public health at Gilling’s School of Global Public Health at the University of North Carolina at Chapel Hill, ranked #2 in the nation in the field. In his initial role as the Director of Telemedicine starting in 2017, he developed and implemented a telepsychiatry program that now employs over 150 providers and sees more than 800 patients per wday, placing this program as the largest telepsychiatry/ teletherapy program in the state of North Carolina. His work at MindPath Care granted him the North Carolina Health Care Hero 2018 award, given by the Triangle Business Journal to healthcare professionals that are committed to increasing the quality of services offered to the NC population as well as the Triangle Business Journal 40 Under 40 who recognizes young talent for their leadership in their organizations and their involvement with the community.
George Kolodner, M.D.
George Kolodner, M.D., is the designer of the first intensive outpatient addiction treatment program in the country. For over 40 years, he has served the people of the Maryland and D.C. area.
Dr. Kolodner’s specialization lies within substance use disorders. Currently, he serves as medical director and chief innovation officer for Kolmac Outpatient Recovery Centers. They specialize in detox, medication assisted treatment (MAT), rehabilitation, and continuing care.
In addition to his work with Kolmac, Dr. Kolodner serves as a Clinical Professor of Psychiatry at both the University of Medicine and Georgetown University. Dr. Kolodner has a Medical Degree from the University of Rochester. His residency in Psychiatry was held at Yale University.
Shawn Brooks
Shawn Brooks is the Executive Director of Special Projects and Initiatives. In his role, he will lead a number of special projects and support Centerstone’s strategic business units, shared services and Centerstone Solutions, the employee assistance program.
Shawn has worked in the nonprofit arena for 20 years and joined Centerstone over 10 years ago. He has held a variety of leadership roles at Centerstone, most recently serving as project management specialist and leading continuous quality improvement projects, strategic planning projects, affiliations and growth related projects.
Shawn graduated from Austin Peay State University with a B.A. in Psychology and minor in business management, as well as Claremont Graduate University with an M.A. dual concentration in program evaluation and developmental psychology. He is also a certified Project Management Professional (PMP).
Keeping Clients & Staff Engaged During The Pandemic With Qualifacts
Sponsored by Qualifacts Systems, Inc.
During times of crisis, your technology may be what helps you get through the darkest days. In a recent survey conducted by the National Council for Behavioral Health and Qualifacts, we found organizations with legacy EHRs and little to no telehealth are having a more difficult time adjusting to and providing treatment during the COVID-19 pandemic. We will share those findings with you and discuss how COVID-19 has changed or accelerated behavioral health providers' needs for staff and client engagement tools such as telehealth, appointment reminders, online documentation and billing and reporting requirements. In addition, attendees will see live presentations of:
- Client Engagement Tools
- Appointment reminders with telehealth link
- myStrength
- Completing documentation and completing it online
- Staff Engagement Tools
- Dashboards
- Vital Interaction Tools - bulk communication to staff
Join us to be entered to win a Google tablet just for attending our presentation! For a full virtual demo of CareLogic, visit our exhibit hall virtual meeting room.
Jesse Weidner
Jesse Weidner has spent more than seven years in Support, Business Analyst and Solution Consulting roles at Qualifacts, helping agencies understand their organizational requirements and providing detailed product demonstrations, requirements analysis, solution design, and support for internal development and external proposals.
Rachel Clemens, MS
Rachel Clemens, MS, is Director of the Solution Consultant team at Qualifacts. She works with agencies through their EHR selection process and assists them in thinking about what their EHR needs to be able to do given the current environment of healthcare and payment reform. Before joining Qualifacts, Rachel worked in Community Mental Health Centers as a therapist, manager, and Director of Clinical Informatics. She holds a Master’s Degree in Clinical Psychology from Illinois State University.
Metrics Management For Business Development & Sustainability
Learn all you need to know about how to develop a metrics management approach to transform your organizational structure to one that promotes sustainability and business development in the volatile post-crisis market. See how to establish the right metrics to achieve your strategic plan goals, educate staff on their roles in reaching the metrics, and develop a timely and accurate reporting system. Understand how to shape, monitor, and benchmark key performance indicators for sustainability—liquidity, efficiency, leverage, profitability, and market value ratios. Learn how to use revenue, marketing, customer experience, access and engagement, and service effectiveness metrics for business development. Identify measures that align with consumer and payer needs and distinguish you from your competition.
Virtual Health: How To Expand Access & Build A Seamless Consumer Experience
Sponsored by Netsmart
Across all services, technology has expanded the possibilities to deliver a personalized experience that helps consumers find and access the products and services they need—at the time, place and price that’s right for them. How do health care provider organizations ride the wave and think beyond a telehealth platform to enhance the consumer experience? Hear from provider organizations that have implemented programs to enable rapid access to care and improve engagement. From virtual “urgent care” and walk-in models to hybrid care and high-impact video sessions, discover the secrets of the pioneers who are revolutionizing care. Learn how they are adapting workflow processes for scheduling, documentation, and billing; training staff to excel with the new service delivery models; and acting on consumer feedback to attract new business and continuously improve outcomes.
Diego Garza, MD, MP
Diego Garza, MD, MPH is the VP of Strategy and Innovation and Director of Telehealth for MindPath Care Centers. Dr. Garza earned his medical degree from el Tecnologico de Monterrey, the #1 school of medicine in Mexico. After that, he pursued a master’s degree in public health at Gilling’s School of Global Public Health at the University of North Carolina at Chapel Hill, ranked #2 in the nation in the field. In his initial role as the Director of Telemedicine starting in 2017, he developed and implemented a telepsychiatry program that now employs over 150 providers and sees more than 800 patients per wday, placing this program as the largest telepsychiatry/ teletherapy program in the state of North Carolina. His work at MindPath Care granted him the North Carolina Health Care Hero 2018 award, given by the Triangle Business Journal to healthcare professionals that are committed to increasing the quality of services offered to the NC population as well as the Triangle Business Journal 40 Under 40 who recognizes young talent for their leadership in their organizations and their involvement with the community.
George Kolodner, M.D.
George Kolodner, M.D., is the designer of the first intensive outpatient addiction treatment program in the country. For over 40 years, he has served the people of the Maryland and D.C. area.
Dr. Kolodner’s specialization lies within substance use disorders. Currently, he serves as medical director and chief innovation officer for Kolmac Outpatient Recovery Centers. They specialize in detox, medication assisted treatment (MAT), rehabilitation, and continuing care.
In addition to his work with Kolmac, Dr. Kolodner serves as a Clinical Professor of Psychiatry at both the University of Medicine and Georgetown University. Dr. Kolodner has a Medical Degree from the University of Rochester. His residency in Psychiatry was held at Yale University.
Shawn Brooks
Shawn Brooks is the Executive Director of Special Projects and Initiatives. In his role, he will lead a number of special projects and support Centerstone’s strategic business units, shared services and Centerstone Solutions, the employee assistance program.
Shawn has worked in the nonprofit arena for 20 years and joined Centerstone over 10 years ago. He has held a variety of leadership roles at Centerstone, most recently serving as project management specialist and leading continuous quality improvement projects, strategic planning projects, affiliations and growth related projects.
Shawn graduated from Austin Peay State University with a B.A. in Psychology and minor in business management, as well as Claremont Graduate University with an M.A. dual concentration in program evaluation and developmental psychology. He is also a certified Project Management Professional (PMP).
Keeping Clients & Staff Engaged During The Pandemic With Qualifacts
Sponsored by Qualifacts Systems, Inc.
During times of crisis, your technology may be what helps you get through the darkest days. In a recent survey conducted by the National Council for Behavioral Health and Qualifacts, we found organizations with legacy EHRs and little to no telehealth are having a more difficult time adjusting to and providing treatment during the COVID-19 pandemic. We will share those findings with you and discuss how COVID-19 has changed or accelerated behavioral health providers' needs for staff and client engagement tools such as telehealth, appointment reminders, online documentation and billing and reporting requirements. In addition, attendees will see live presentations of:
- Client Engagement Tools
- Appointment reminders with telehealth link
- myStrength
- Completing documentation and completing it online
- Staff Engagement Tools
- Dashboards
- Vital Interaction Tools - bulk communication to staff
Join us to be entered to win a Google tablet just for attending our presentation! For a full virtual demo of CareLogic, visit our exhibit hall virtual meeting room.
Jesse Weidner
Jesse Weidner has spent more than seven years in Support, Business Analyst and Solution Consulting roles at Qualifacts, helping agencies understand their organizational requirements and providing detailed product demonstrations, requirements analysis, solution design, and support for internal development and external proposals.
Rachel Clemens, MS
Rachel Clemens, MS, is Director of the Solution Consultant team at Qualifacts. She works with agencies through their EHR selection process and assists them in thinking about what their EHR needs to be able to do given the current environment of healthcare and payment reform. Before joining Qualifacts, Rachel worked in Community Mental Health Centers as a therapist, manager, and Director of Clinical Informatics. She holds a Master’s Degree in Clinical Psychology from Illinois State University.
National Leading EHR Provider, Qualifacts, Making Waves in LA County, CA: Customer Interview with VIP Community Mental Health Center
Erik Surwill
Richard Louis, III
Richard Louis, III, brings extensive experience in public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. Mr. Louis was formerly the Executive Director of Strategic Development and Planning, Pacific Region, for Providence Service Corporation.
Prior to OPEN MINDS, Mr. Louis served as the Assistant Director of the San Bernardino County Department of Behavioral Health, the 4th largest county behavioral health system in California, where he was responsible for day-to-day operations of a system serving over 50,000 unduplicated consumers annually through 31 county-operated facilities and 60 contract provider organizations.
Prior to his work with San Bernardino County, Mr. Louis was the Vice President of Government Operations for College Health Enterprises. In this role, he pioneered the development of public sector partnerships, contracts, and community mental health system joint ventures in California by creating some of the first inpatient psychiatric hospital-based, outpatient, day treatment, and institutional specialty treatment programs for county, state, and federal government agencies including L.A. County Department of Mental Health, L.A. County Probation Department, California Youth Authority, California Department of Developmental Disabilities, California Department of Corrections & Rehabilitation, and U.S. Immigration Customs Enforcement/Homeland Security.
Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board, and SCAN Health Plan – Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and the Intercommunity Child Guidance Center of Whittier; and testified on behalf of the National Association of Psychiatric Healthcare Systems before President Bush’s New Freedom Commission on Mental Health. Mr. Louis is currently a volunteer police officer with the City of Monterey Park Police Department in East Los Angeles serving since 1987 and currently holds the rank of Captain. Mr. Louis was recently appointed to the City of Claremont Police Commission in Los Angeles County.
He is a graduate of Whittier College and of the Police Academy of Rio Hondo College.
Open Forum On Portfolio Management & Service Line Development For Sustainability
Patrick Maynard, Ph.D.
Patrick Maynard, PhD is the CEO/President for Boundless. With experience working on both a National level (United Cerebral Palsy) and at a statewide regional level in Ohio and Illinois, Dr. Maynard’s goal is to always create the best possible services and systems to support people with disabilities. Qualities that drive the development of his teams and their programs include a high standard of Care, Integrity, Innovation, and Creativity.
Luanne Welch
Luanne Welch is the President and CEO of Easterseals UCP North Carolina & Virginia, a leading disability and behavioral health provider serving 20,000 children, adults and families. With more than 35 years of experience in the non-profit field, she has touched thousands of lives. A lifelong learner, Luanne’s breadth of knowledge is far-reaching. Luanne is especially skilled in program expansion, leadership talent development and market-centric strategy. She is recognized as a turnaround leader, reorganizing financially challenged organizations, stabilizing operations, and positioning them for sustained, healthy growth.
As an experienced non-profit industry leader, Luanne is a successful relationship builder across all stakeholders including board, staff, volunteers, donors, public and private payers, corporate leaders, provider networks and community influencers. She is passionate about influencing culture change as well as developing people, leaders and teams where employees are encouraged to use their voices.
She serves on the Board of Trustees of Benchmarks NC, as Board Secretary of i2i Center for Integrative Health and is Vice Chair of UCP Regional Affiliate Council.
Luanne is a graduate of North Carolina State University and lives in Raleigh with her husband Mike.
Mark G. Mishek
Mark G. Mishek is a Minnesota native with extensive executive-level experience in health care. Mishek was named President and CEO of Hazelden in August 2008 by the Hazelden Board of Trustees and officially assumed thisrole in November 2008. With the merger of Hazelden and the Betty Ford Center in February 2014, Mishek became President and CEO of the newly-formed Hazelden Betty Ford Foundation.
Mishek's career in health care spans 30+ years. He came from the Allina Hospitals & Clinics system, where he held various senior positions, including President of United Hospital of St. Paul, Executive Vice Presidentfor Law & Public Affairs and General Counsel, and Corporate Secretary.
"The Hazelden Betty Ford Foundation is an outstanding organization with a rich legacy and a bright future," said Mishek. "I am honored and grateful each day to lead such a highly respected, mission-driven company. Ourorganization truly is an international leader in helping people sustain lifelong recovery to addiction to alcohol and other drugs. I'm excited to continue to build upon our strong foundation, started over 60 years ago, to assure that the message of hope andrecovery reaches the broadest possible audience."
Mishek earned a B.A. degree with high honors from the University of Minnesota and a J.D. degree with honors from the University of Minnesota Law School. He is the former chair of the St. Paul Area Chamber of Commerce.He is a past board member of Portico Healthnet, Capital City Partnership and ClearWay Minnesota.
He lives with his family in St. Paul and is in long-term recovery from the disease of addiction.
Open Forum On Portfolio Management & Service Line Development For Sustainability
Patrick Maynard, Ph.D.
Patrick Maynard, PhD is the CEO/President for Boundless. With experience working on both a National level (United Cerebral Palsy) and at a statewide regional level in Ohio and Illinois, Dr. Maynard’s goal is to always create the best possible services and systems to support people with disabilities. Qualities that drive the development of his teams and their programs include a high standard of Care, Integrity, Innovation, and Creativity.
Luanne Welch
Luanne Welch is the President and CEO of Easterseals UCP North Carolina & Virginia, a leading disability and behavioral health provider serving 20,000 children, adults and families. With more than 35 years of experience in the non-profit field, she has touched thousands of lives. A lifelong learner, Luanne’s breadth of knowledge is far-reaching. Luanne is especially skilled in program expansion, leadership talent development and market-centric strategy. She is recognized as a turnaround leader, reorganizing financially challenged organizations, stabilizing operations, and positioning them for sustained, healthy growth.
As an experienced non-profit industry leader, Luanne is a successful relationship builder across all stakeholders including board, staff, volunteers, donors, public and private payers, corporate leaders, provider networks and community influencers. She is passionate about influencing culture change as well as developing people, leaders and teams where employees are encouraged to use their voices.
She serves on the Board of Trustees of Benchmarks NC, as Board Secretary of i2i Center for Integrative Health and is Vice Chair of UCP Regional Affiliate Council.
Luanne is a graduate of North Carolina State University and lives in Raleigh with her husband Mike.
Mark G. Mishek
Mark G. Mishek is a Minnesota native with extensive executive-level experience in health care. Mishek was named President and CEO of Hazelden in August 2008 by the Hazelden Board of Trustees and officially assumed thisrole in November 2008. With the merger of Hazelden and the Betty Ford Center in February 2014, Mishek became President and CEO of the newly-formed Hazelden Betty Ford Foundation.
Mishek's career in health care spans 30+ years. He came from the Allina Hospitals & Clinics system, where he held various senior positions, including President of United Hospital of St. Paul, Executive Vice Presidentfor Law & Public Affairs and General Counsel, and Corporate Secretary.
"The Hazelden Betty Ford Foundation is an outstanding organization with a rich legacy and a bright future," said Mishek. "I am honored and grateful each day to lead such a highly respected, mission-driven company. Ourorganization truly is an international leader in helping people sustain lifelong recovery to addiction to alcohol and other drugs. I'm excited to continue to build upon our strong foundation, started over 60 years ago, to assure that the message of hope andrecovery reaches the broadest possible audience."
Mishek earned a B.A. degree with high honors from the University of Minnesota and a J.D. degree with honors from the University of Minnesota Law School. He is the former chair of the St. Paul Area Chamber of Commerce.He is a past board member of Portico Healthnet, Capital City Partnership and ClearWay Minnesota.
He lives with his family in St. Paul and is in long-term recovery from the disease of addiction.
Housing Is Health Care: A Post-Pandemic Look At Integrating Social Determinants Of Health
Sponsored by Netsmart
Health insurance companies are financing low-income and supportive housing because it is known to improve the health—while reducing costs—of individuals with complex and acute primary and behavioral health care needs. Housing and food insecurity are likely to be exacerbated in the post-crisis era as rising unemployment brings more foreclosures and evictions. Budget-strapped payers are going to look to more managed care and value-based reimbursement to address “whole life” issues for better outcomes. There are opportunities for health and human service provider organizations operating under risk or value-based agreements to address housing and other social determinants of health. Explore whether it would make sense for your organization to pursue these opportunities and if so, how to meet payer expectations.
Andy McMahon
Andy McMahon is the Vice President of Health and Human Services Policy at UnitedHealthcare Community & State. UnitedHealthcare Community & State proudly serves nearly 6.4 million Medicaid members in 31 states, plus Washington D.C. UnitedHealthcare is a division of UnitedHealth Group, a health and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
In his current role, Andy focuses on integrating and collaborating across an array of public systems to provide better care at lower costs for populations with complex health needs. Andy works with UnitedHealthcare’s Medicaid managed care plans and the myConnections™ team, employing a multi-pronged strategy including policy/systems reform, partnership building, impact investments, and data analytics to better support our members. Andy’s programmatic portfolio includes work in affordable and supportive housing, human services, justice-involved populations and child welfare.
Prior to joining UnitedHealthcare, Andy worked at the Corporation for Supportive Housing (CSH) for 15 years, most recently as the Vice President for Policy and External Affairs. At CSH, Andy led an array of national, state, and local efforts to align systems and integrate resources to create supportive housing opportunities for vulnerable populations. Andy also led CSH's work to develop Pay for Success and impact investing models for supportive housing.
Prior to CSH, Andy held positions in both state and local government, as a lobbyist for state housing and community development agencies in Washington, D.C., and helped found and was the first executive director of a non-profit housing organization in Minnesota.
Part 1: The New CFO Challenge: An OPEN MINDS Seminar On Becoming Your Organization’s Strategic Leader In A Changing Market
Managing for profitability as your organization prepares for the shift to value-based reimbursement is the new key to sustainability. A reimbursement model that rewards outcomes instead of inputs requires changes to your C-suite perspectives, operations, and roles of the traditional care team. It changes the role of the chief financial officer from steward of operations to architect of a stronger, more modern care delivery system. Explore the new roles of the finance department. Do a deep dive into the ins and outs of unit pricing, episode bundling, flexible budgeting, and determination of financial risk tolerances. Learn all you need to know about value based contract negotiation and evaluation of market opportunities—from those that minimize risk to the ones that catalyze rapid growth.
Part 2 of the seminar takes place August 26, 12:00 pm – 1:30 pm EDT.
Ray Wolfe, J.D.
Raymond “Ray” Wolfe, J.D. brings over 40 years of experience in the health and human services sector to the OPEN MINDS team. Mr. Wolfe currently serves as a Senior Associate, a position in which he utilizes his expertise to successfully lead varying projects for OPEN MINDS. His areas of expertise include managed care and value-based reimbursement models, financial analysis and management, mergers and acquisitions, CCBHC certification, integrated care, performance improvement, and strategic planning.
Before joining OPEN MINDS, Mr. Wolfe served in a 22-year tenure with Pittsburgh Mercy Health System in Pittsburgh, Pennsylvania. Most recently, Mr. Wolfe served as the organization’s Chief Operating Officer (COO), where he was responsible for oversight of all system operations, strategic planning, and performance management. Under his direction Pittsburgh Mercy achieved Certified Behavioral Health Center status, earned over $850K in value-based reimbursement contract quality bonus awards, integrated three organizations through merger/acquisition, opened a primary care service that was integrated into programming for the severe and persistent mentally ill and homeless populations, and adopted a new performance management program for managers.
Before acting as Pittsburgh Mercy’s COO, Mr. Wolfe served as the organization’s Chief Financial Officer (CFO) and was responsible for the development of internal costing methodologies, contract rate negotiations, and financial forecasting activities. In addition, he coordinated an integrated care program with local partner hospitals to develop a series of diversion and respite programs, as well as specialized primary care, integrated care management, and high utilizer teams, while maintaining 15 straight years of profitability.
Mr. Wolfe was promoted to CFO after serving as the Director of Fiscal and Information Security/Compliance for the health system. In this role, he was responsible for managing the transition of service contracts from fee-for-service (FFS), leading all compliance activities, and implementing a next-generation electronic health record (EHR) system.
Prior to his time at Pittsburgh Mercy Health System, Mr. Wolfe served as Chief Fiscal Officer with the Summit Center for Human Development in Clarksburg, West Virginia, where he was responsible for reporting and budgeting functions and preparing Summit Center’s programs for FFS billing.
Previously, Mr. Wolfe served in billing and collections for two Pennsylvania-based hospitals. First, in his role as a manager for Healthcare Corporation of America (HCA) and as an Accounts Receivables Manager for Brownsville General Hospital in Brownsville, PA, where he managed the accounting and billing system transition systems. Later as a Patient Account Manager for St. Francis Medical Center in Pittsburgh, PA, where he improved collections to hit a 95% rate through the implementation of new billing software and department reorganization.
Prior to working in the health and human services market, Mr. Wolfe spent five years practicing as a Lawyer with at Law Offices of Arch A. Moore in Moundsville, WV. In this role, he provided general legal practice, created and established bylaws for multiple corporations, and handled West Virginia licensing of first vision insurance plan.
Mr. Wolfe earned his Juris Doctor from the West Virginia University School of Law in Morgantown, WV and his Bachelor’s degree with a focus in Political Science and Sociology from West Liberty University, Wheeling, West Virginia, where he graduated Magna Cum Laude.
The Future Of Care – What You Should Be Thinking About Now
Sponsored by Netsmart
In the wake of the forced pivot to telehealth during the pandemic, care delivery is evolving. Regulatory changes, new payer expectations, private equity investments, competition, and budget cuts are on the rise. How do provider organizations adjust to the new normal and adapt to serve the needs of their communities? Learn what is top of mind for your executives as they try to remain competitive, and efficient while keeping the focus on person-centered care and expanding services. Gain insights on planning your technology needs and managing your workforce in the era of virtual and mobile care delivery. Pick up practical strategies to implement home-based services—the growing trend in chronic and complex care.
Danielle Ross
Danielle has over 17 years of experience working in leadership and consulting roles within the behavioral healthcare system and in post-secondary education in the state of Virginia. Roles include CIO, COO, Director of Quality and Compliance and Director of Education for various organizations. Her experience includes service delivery leadership for intellectual/developmental disorders, mental health and addiction treatment organizations. She is a sought-after advisor for helping organizations align their strategic initiatives and organizational operations. In addition, Danielle is often called upon to provide leadership and staff development training and consultation services for organizations across the Unites States.
She currently serves as a virtual CIO/COO and Leadership Advisor for over 40 organizations across the United States. Danielle is passionate in her work leading organizations to stability and performance, while also cultivating healthy and positive work cultures. As a skilled speaker and presenter, Danielle provides workshops and keynote presentations for a variety of conferences and events each year in addition to her work with the Netsmart Learning Services and Open Minds as a panelist for webinars and author of multiple blog series.
Danielle is a qualified Intellectual Disabilities Professional and a qualified Mental Health Professional. She also received the Noftsinger Leadership Award.
Mike Dordick
Mike Dordick, President at McBee, SVP Post Acute Strategy at Netsmart, helps health care providers overcome a variety of financial, operational and clinical challenges from long-term business transformations to targeted tactical projects.
With more than 25 years of industry leadership experience, Dordick leads practices across the McBee care continuum to improve clinical outcomes, increase revenue and develop best practices in operations.
With his expertise, Dordick is a recognized expert in restructuring organizations to improve bottom lines in the short-term and for longstanding operational efficiency. His emphasis is on establishing firmer control of patient flow, recurring costs, outside contracts, claims procedures, and health care software set up and optimization. He also guides organizations in generating and retaining additional revenue through strengthening relationships and partnering with patient referral sources, implementing productivity standards, and successfully adapting to changes in regulatory requirements.
Dordick earned a Bachelor of Science in Accounting from Penn State University. He is currently a member of the Corporate Leadership Council for the Partnership for Quality Home Healthcare. He is also an advisory board member, chairing the Business Analytics Committee of the Home Care & Hospice Financial Managers Association (HHFMA), an affiliate of the National Association for Home Care and Hospice (NAHC). In addition, Dordick has a lifelong involvement in Boy Scouts of America. As an Eagle Scout, he is currently the Treasurer and committee member for Cub Scout Pack 410.
He is a frequent presenter on strategic, financial, and revenue cycle topics in the home health care industry. Some of his recent speaking engagements include the PDGM National Summit Series for NAHC, as well as NAHC Financial Management and NAHC Annual.
Matthew Arnheiter
Matthew is responsible for leading innovation initiatives…solutions that can be used near-term but also with an eye toward new paths for healthcare in the future. Some of his current efforts focus on telecollaboration, integrated “whole person” care that encompasses both physical and mental health, data visualization, user experience, and knowledge management.
Navigating Health Plans: Keys To Developing Long Term Relationships
Sponsored by NextGen Healthcare
As the pandemic appears to be dragging on, along with its revenue impact trying to increase revenues from the payer contracts that are currently in place is one path to sustainability. Hear directly from health plan executives about their concerns and expectations for the future. Learn how to make the business case for a rate increase by doing your homework to know your costs, the market rates for all health plans, your market share with each health plan, and how your competitors are being reimbursed. Understand how you can help payers improve access to care and improve their HEDIS scores. Explore what it takes to propose a change in reimbursement models or new services.
Robert Ciaverelli
Dr. Robert Ciaverelli is currently the behavioral health medical director for CareFirst, and is responsible for the medical leadership decesions for all of the members CareFirst serves. Prior to his role here, he served in a similar fashion for greater than 15 years as Magellan Behavioral Health’s medical director also in part serving the 3.5 million lives of CareFirst membership, in addition to the total 65 million Magellan Commercial lives as Magellan’s AftrHrs medical director.
Dr. Ciaverelli had an active 30 year psychiatric practice too, focusing on adult psychiatry, specializing in mood and substance disorders. He has published in the Journal of Addiction Medicaine on the barriers to setting up an Office Based Opioid Practice.
Dr. Ciaverelli was graduated from George Washington University with Phi Beta Kappa honors, George Washington School of Medicine, and Sheppard Pratt Psychiatric residency program.
Dr. Ciaverelli has resided in the Roland Park neighborhood of Baltimore for the past 30 years and has developed many close friends and “Smalltimore” people-network connections. He is married for the same amount of time with one son graduated from Savannah College of Arts and design, and a daughter a Junior at Washington University in St. Louis. His time is mainly spent with his better half Susan, who is an advertising maven collecting a Clio along the way, their 2 rescue dogs, and playing tennis, socializing, and besting others at their weekly Trivia night.
Ann O’Grady
Ann O’Grady is the chief clinical officer for New Directions Behavioral Health. In this role, Ann is responsible for the clinical, member services and network operations departments.
Ann has two decades of experience in behavioral health leadership working with healthplan and employers, where her focus has been in the areas of clinical innovation, member engagement and provider delivery system solutions. Current projects include access to care initiatives, case management services, and provider performance initiatives.
Prior to joining New Directions, Ann worked for Optum and Beacon Health Options in clinical leadership roles. Ann holds a master’s degree in social work (EAP concentration) from the University of Maryland and a bachelor’s degree from Loyola University. She is a licensed clinical social worker and has Six Sigma Green Belt and Lean certifications.
George Kolodner
Katherine Knutson
Katherine Hobbs Knutson, MD MPH is a Senior Vice President at United Health Group and CEO of Optum Behavioral Care. She is an Adult and Child Psychiatrist and adjunct Assistant Professor at the Duke University School of Medicine. Through Optum Behavioral Care, Katherine is redesigning behavioral health care delivery, creating a scalable model to improve efficiency, quality, and access. Prior to Optum, Katherine was the Chief of Behavioral Health and Blue Cross North Carolina, and drove value transformation through integrated care, quality improvement, and development of alternative payment models for behavioral health. At Duke Health, she practices in integrated care settings treating individuals with serious mental illness and substance use disorders. Katherine was the Chief Medical Officer at Alliance Behavioral Healthcare (2017-18), Director of Community Psychiatry at the Children’s National Health System (2014-15), and Associate Medical Director for Psychiatry for the Massachusetts Medicaid program (2013-14). She has conducted health services research on psychiatry telephone consultation programs, behavioral health predictive modeling, and care management interventions that incorporate peer and family support.
Deb Adler
Deb Adler brings more than 20 years of experience in executive health care roles, serving in a variety of capacities including network executive, quality management executive and chief operating officer, to the OPEN MINDS team.
Her consultant work with OPEN MINDS spans a broad range of customers (provider organizations, payors and government programs) and topics, including: collaborative care models/medical behavioral integration, provider network functions– contracting, network designs/tiering, recruitment, telehealth network implementation, and strategic planning. In addition, Ms. Adler has a special interest in helping technology-enabled providers in “go-to-market” strategies and streamlining network functions.
Since entering the managed behavioral health care field, she has become an industry-recognized leader in value-based contracting and alternative payment models. An innovator known for her ability to execute results, she has facilitated network designs and benefit plan approaches that achieve both quality outcomes and healthcare cost savings.
Before joining OPEN MINDS, Ms. Adler served as Senior Vice President of Network Strategy for Optum (part of UnitedHealth Group) where she was responsible for behavioral health network development, contracting, and strategy for over 185,000 providers. In this role she developed the largest, performance-tiered behavioral health network, largest telemental health network, and largest medication assisted treatment (MAT) network. She was also responsible for implementing network initiatives to promote medical/behavioral integration, improve member outcomes, and reduce total cost of care through collaborative care models.
Prior to joining Optum/UnitedHealth, Ms. Adler spent over 12 years with ValueOptions, Inc. (now Beacon Options) where she held a variety of senior leadership roles including, Executive Vice President of National Networks; Chief Executive Officer, Health Plan Division; Vice President, Network Operations; Executive Director, Corporate Quality Management; and Executive Director, Quality & Information Systems. She was responsible for quality management and coordinated NCQA and URAC accreditation efforts.
Ms. Adler spent her early career in health care quality, serving as a quality director in two state-run psychiatric centers.
Ms. Adler received her Master’s degree in educational psychology and evaluation from Catholic University of America and is a Certified Professional in Health Care Quality (CPHQ).
4 Tools For Improving Client Engagement In The Era Of COVID-19
The topic of client engagement has always been a complicated one given the complex populations served by behavioral health providers. As we all become accustomed to the new normal, the use of technology is paramount in communicating, serving, and maintaining relationships of trust with clients. Welligent’s comprehensive electronic health records software provides innovative tools to bridge the gap and allow you to continue to provide high-quality care to your clients regardless of care setting, including virtual options. Welligent’s easy to use platform enables the creative use of technology so your agency remains on the cutting edge.
Join us as we explore how telehealth, automated client appointment reminders, mass communication techniques, and client access using a Patient Portal are designed to make your job and your client’s lives easier.
Rich Daly
Rich Daly began his work in behavioral health with UPMC’s Askesis Development Group and cognitive behavioral therapy software Beating the Blues, and joined the Welligent team in 2017.
Rich brings EHR and other behavioral health software experience in sales and marketing, customer relationship management, and project management roles. His experience includes technology leveraged by community mental health centers, inpatient psychiatric units, intellectual and developmental disabilities providers, addictions treatment facilities, community-based service providers, and school-based behavioral health and nursing providers.
Since joining Welligent Rich has aided in expansion into new states, new customer service lines and clinical settings, and product enhancements related to key provider markets. Rich focuses on the goal of enhancing provider agencies’ competitive advantage and providing clients with the ability to engage in their care through the use of technology.
Preparing For The New Normal: What’s Keeping Executives Up At Night? A Conversation With David Klements, Chief Executive Officer, Qualifacts
As we consider the post-crisis “new normal,” what are the big issues keeping provider organization executives up at night? What are the challenges and opportunities that lie ahead for specialty provider organizations? And, how do they develop and implement a strategy for sustainability? Get perspectives from two chief executive officers based on their conversations with managers in the field— and take away actionable ideas for navigating the turbulence ahead. Learn what telehealth acceptance has really been like for consumers and staff, what the next big thing is to prepare for, and how to up your technology game to be prepared for a future of value-based reimbursement and new forms of hybrid and virtual service delivery.
David Klements
David Klements joined Qualifacts in 2007, when he immediately began the process of transitioning the growing technology startup to the marketing-leading SaaS EHR for behavioral health and human services providers that it is today. During his tenure he has led Qualifacts through recapitalizations in 2014 and 2019, as well as overseeing 1000% growth in the company’s customer base, a record which landed Qualifacts on the INC 5000 list of America’s fastest-growing companies three years in a row.
Prior to Qualifacts, David spent 19 years in management positions that included Vice President of SunGard Availability Services and General Manager of Inflow, which was later acquired by SunGard.
“I recognized the potential Qualifacts had, through our CareLogic EHR platform, to change how behavioral health and human services providers operate,” Klements says. “Over the years we have been able to grow alongside those providers, giving them the tools they need to operate efficiently, capture revenue more quickly and improve and expand the valuable and much-needed services they provide their clients.”
Klements is a graduate of the University of Wisconsin, and also has completed programs at the University of Madrid in Spain and the Kellogg School of Management at Northwestern University. He has served on the Board of Directors of the Nashville Entrepreneur Center and was recognized with the 2011 NEXT Entrepreneur of the Year award.
Best Practices For Community Reintegration: From Custody Back To The Community
Many states are granting early release of the incarcerated to allow prisons to maximize space and implement physical distancing, isolation, and quarantine efforts necessary to reduce the spread of COVID-19. But are communities ready to help meet the reentry needs of these individuals? When re-entering the community, most offenders face significant social adaption issues that can have a negative impact on relationships, their ability to find jobs or housing, or to get a formal education. How can provider organizations ease this transition for consumers? How are payers supporting reentry? Get best practices for community reintegration through case studies from organizations successfully managing these programs. And find out how to manage and report critical outcomes.
Richard Louis, III
Richard Louis, III, brings extensive experience in public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. Mr. Louis was formerly the Executive Director of Strategic Development and Planning, Pacific Region, for Providence Service Corporation.
Prior to OPEN MINDS, Mr. Louis served as the Assistant Director of the San Bernardino County Department of Behavioral Health, the 4th largest county behavioral health system in California, where he was responsible for day-to-day operations of a system serving over 50,000 unduplicated consumers annually through 31 county-operated facilities and 60 contract provider organizations.
Prior to his work with San Bernardino County, Mr. Louis was the Vice President of Government Operations for College Health Enterprises. In this role, he pioneered the development of public sector partnerships, contracts, and community mental health system joint ventures in California by creating some of the first inpatient psychiatric hospital-based, outpatient, day treatment, and institutional specialty treatment programs for county, state, and federal government agencies including L.A. County Department of Mental Health, L.A. County Probation Department, California Youth Authority, California Department of Developmental Disabilities, California Department of Corrections & Rehabilitation, and U.S. Immigration Customs Enforcement/Homeland Security.
Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board, and SCAN Health Plan – Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and the Intercommunity Child Guidance Center of Whittier; and testified on behalf of the National Association of Psychiatric Healthcare Systems before President Bush’s New Freedom Commission on Mental Health. Mr. Louis is currently a volunteer police officer with the City of Monterey Park Police Department in East Los Angeles serving since 1987 and currently holds the rank of Captain. Mr. Louis was recently appointed to the City of Claremont Police Commission in Los Angeles County.
He is a graduate of Whittier College and of the Police Academy of Rio Hondo College.
Andy McMahon
Andy McMahon is the Vice President of Health and Human Services Policy at UnitedHealthcare Community & State. UnitedHealthcare Community & State proudly serves nearly 6.4 million Medicaid members in 31 states, plus Washington D.C. UnitedHealthcare is a division of UnitedHealth Group, a health and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
In his current role, Andy focuses on integrating and collaborating across an array of public systems to provide better care at lower costs for populations with complex health needs. Andy works with UnitedHealthcare’s Medicaid managed care plans and the myConnections™ team, employing a multi-pronged strategy including policy/systems reform, partnership building, impact investments, and data analytics to better support our members. Andy’s programmatic portfolio includes work in affordable and supportive housing, human services, justice-involved populations and child welfare.
Prior to joining UnitedHealthcare, Andy worked at the Corporation for Supportive Housing (CSH) for 15 years, most recently as the Vice President for Policy and External Affairs. At CSH, Andy led an array of national, state, and local efforts to align systems and integrate resources to create supportive housing opportunities for vulnerable populations. Andy also led CSH's work to develop Pay for Success and impact investing models for supportive housing.
Prior to CSH, Andy held positions in both state and local government, as a lobbyist for state housing and community development agencies in Washington, D.C., and helped found and was the first executive director of a non-profit housing organization in Minnesota.
Tommie Baines, J.D., MSW, MPA
Tommie is speaking during New Approaches For Community Reentry Services For Corrections-Involved Consumers.
Accreditation — A Path To Success
Sponsored by Streamline Healthcare Solutions
As health care becomes increasingly consumer driven, ensuring quality, safety, and cost effectiveness is critical to the survival and success of provider organizations. Gain an overview of the behavioral health accreditation landscape and understand why accreditation has become an integral part of service delivery. See how accreditation standards can help you improve overall performance. Get the rundown on the current accrediting bodies in behavioral health. See which accreditations are worth pursuing and how you need to prepare to achieve them. Learn about recent changes in standards that impact your key service lines.
Jacqueline Gacek RN MS
Jacqueline Gacek RN MS is a regulatory and accreditation consultant. In that role, she works with hospitals and healthcare programs nationwide to support them in achieving and maintaining Joint Commission accreditation and CMS compliance. As an independent consultant, she provides technical assistance on standards and the survey process. Additionally, she conducts training, gap analysis, and mock surveys. She is experienced in developing and monitoring action plans to remedy regulatory and accreditation non-compliance.
Ms. Gacek has more than 30 years of healthcare management experience and has been consulting since 2013. She served for 8 years as Director of Quality & Risk Management and a senior leader for a freestanding psychiatric hospital providing inpatient, outpatient, and partial hospitalization services. Her responsibilities included regulatory compliance, health information management, utilization management, risk management, outcomes measurement, and performance improvement.
Ms. Gacek has also held a variety of leadership positions in managed care including Operations Administrator, Director of Government Programs, and Director of Resource Management. Her experience also includes technology implementation assistance in the healthcare setting.
Ms. Gacek is a registered professional nurse in the state of New York with a master’s degree in health systems administration from Rochester Institute of Technology.
Improving Patient Outcomes: How Data Visualization Can Enhance Your Practice
Sponsored by Sigmund Software
Romana Brigante, LMSW, PMP
Romana has been with Sigmund Software for 8 years starting in Business Development and has transitioned to Sales Operations Manager. Romana has her PMP certification and a Master’s Degree in Social Work from Adelphi University, graduating in 2009. She has over eight years of experience working with adults and adolescents with acute psychiatric disorders and addiction. With vast experience with training staff on client diagnoses, interventions, managing counter-transference, as well as creating group treatment curriculums, Romana has been able to successfully leverage her experience in the field to provide a consultative approach to software purchasing and assist with software requirements analysis, workflow mapping, and providing instruction on how to navigate organizational change management issues.
Cory Valentine
Cory Valentine joined the Sigmund team in 2006 as Director of Client Development. Prior to joining Sigmund, Mr. Valentine spent 6 years as a Behavioral Healthcare Administrator and Clinician in both Sub-Acute and Post-Acute Residential settings. Mr. Valentine’s background and passion in behavioral health has been paramount in both understanding organizational requirements and articulating Sigmund’s proposed product offerings. Mr. Valentine is responsible for the day to day oversight of Sigmund’s Sales Team and Marketing efforts. Mr. Valentine provides active leadership in relationship management, sales strategy, third party partnerships and public relations.
Anastasia Giannakakos
Anastasia joined the Sigmund Software team in 2016 as a Junior Configurator and has since transitioned to take on the role of AURA Enterprise Product Specialist. She has a background in public health policy and data research with three years of experience in the field, both in the private and public sector. Anastasia is a graduate from Monmouth University where she earned an MA in Public Policy with a focus in public health, and has an extensive background in insurance policy and health care research.
Part 1: Aligning Your Board To The New Sustainability Challenge: An OPEN MINDS Seminar On Non-Profit Management
As the health care industry faces extreme disruption in the wake of COVID-19, board members and executives must work together to understand the changing market and map a plan for recovery and resilience. Do a deep dive into the new challenges and opportunities for nonprofit health and human service organizations and the changing role of the board in a time of competition and new business models. Learn how to update your board on the altered landscape and the need for updated strategies for sustainability. Understand the requisites for the new “best practice board”—skills to support modern health care in a value-based environment; the ability to preserve purpose and know when to redefine it; and the ability to monitor finance, business, compliance, and ethics.
Part 2 of the seminar takes place on August 26, 2:00 pm – 3:30 pm EDT
George Braunstein, RN, FACHE
George Braunstein, FACHE has 40 years of experience in the health and human service industry, leading both private and public organizations – in institutional and ambulatory settings.
While working with OPEN MINDS Mr. Braunstein has completed an array of projects. From strategic planning for Intellectual and Developmental Disability and Brain Injury services, to mergers and acquisitions, Mr. Braunstein is comfortable tackling challenges in any health and human service environment. He has experience with multi-agency networks and recently has served as the head of Delaware State Hospital. Mr Braunstein has provided them with stability and direction as they determine the future of their business.
Prior to joining OPEN MINDS, Mr. Braunstein served as Executive Director of the Fairfax-Falls Church Community Services Board (CSB) in Fairfax, Virginia, which provides community-based mental health, substance abuse and developmental disabled services. During his six-year tenure with the CSB, which had a $150+ million budget and over 1,200 employees, he both reduced the budget and increased service access. Mr. Braunstein also developed the organization’s first fully integrated service model that is combining mental health, substance use treatment and primary care services.
Before his role in Fairfax County, Mr. Braunstein was the Executive Director of the Chesterfield County CSB. In his eight years in that role, he restructured management to flatten the organization, which improved both service and budget performance and eliminated a $1.5 million deficit with no reductions in staff.
Mr. Braunstein also served as the Executive Director of Behavioral Health for Aurora Health Care in Milwaukee – the largest integrated health care system in Wisconsin with 13 hospitals, 20,000 employees and $1.5 billion in annual revenues. He was responsible for management of all aspects of a $40 million dollar, 800-employee multi-site integrated behavioral health service delivery system. And, Mr. Braunstein brings managed care experience to the OPEN MINDS team, having served as the director of behavioral health for Family Health Plan Cooperative, a Wisconsin HMO.
Well respected in the behavioral health community, Mr. Braunstein is a fellow with the American College of Healthcare Executives (ACHE) and has served on several boards of local and national associations. He has previously been involved with organizations such as the SAMHSA National Leadership Council, the National Association of Community Behavioral Health, the Virginia Association of Community Services Board, and the Hilliard House.
Mr. Braunstein is a certified clinical specialist in adult psychiatry and is a licensed advanced practice nurse practitioner in the state of Wisconsin. He received his Master of Science in Community Mental Health Nursing and his Bachelor’s in Nursing from the University of Wisconsin-Milwaukee. He also earned a Bachelor’s degree in History Education from Rockford College. In continuing education, Mr. Braunstein completed psychotherapy training from the Family Studies Center at Northwestern University and the University of Virginia Senior Executive Leadership Institute.
Anthony Zipple, ScD., MBA
Anthony M. Zipple, ScD., MBA, brings over 40 years of strategic development and leadership coaching experience to the OPEN MINDS team. Dr. Zipple currently serves as a Senior Associate, leading projects related to rehabilitation services, building and operating community services, leadership development, and community behavioral health services.
Prior to joining OPEN MINDS, Dr. Zipple served as the President and Chief Executive Officer for Centerstone of Kentucky, in Louisville, Kentucky. In this role, Dr. Zipple was Responsible to the Board of Directors and Centerstone of America for all fiscal, strategic, and operational aspects of the organizations. With a budget of $125 million and management responsibility for an additional $70 million of services, CKY employed more than 1,800 staff and serves more than 36,000 persons each year. Dr. Zipple successfully led the merger with Uspiritus, a $20 million provider of children’s residential and foster care services, as well as a successful affiliation with Centerstone of America which resulted in creating the largest non-profit community behavioral health company in the United States. Dr. Zipple also expanded integrated health care services, implemented lab services in all large locations and implemented one of the nation’s first health home for people with opioid addiction.
Previously, Dr. Zipple was the Chief Executive Officer for Thresholds, in Chicago, Illinois. In this role Dr. Zipple was responsible to the Board of Directors for all fiscal, strategic, and operational aspects of the organization. With a consolidated budget of $48 million and 800 staff, Thresholds was the largest provider of its kind in Illinois. Dr. Zipple was responsible for successfully leading Thresholds through Illinois’ FY 2008-2011 fiscal crisis without delaying payrolls or using lines of credit, as well as reorganizing and strengthening fund development resulting in doubling philanthropic revenue despite the recession. Dr. Zipple developed and expanded the use of high fidelity, evidence-based practices including dual disorders treatment, supported employment, wellness management and recovery, smoking cessation, and assertive community treatment.
Prior to Thresholds, Dr. Zipple served as the Chief Operating Officer for Vinfen in Cambridge, Massachusetts. Vinfen is the largest non-profit behavioral health provider in Massachusetts, with a budget of over $70 million, 200 program sites, and 1,400 employees. During his tenure, Dr. Zipple increased revenues by $9.5 million in his first year as COO. Other accomplishments of Dr. Zipple include the development of Vinfen’s first comprehensive risk management system, resulting in significant reductions in adverse incidents, development of several innovations such as a nationally recognized peer education model for people with severe mental illness, a psychosocial rehabilitation oriented inpatient program, intensive crisis stabilization programs, and a patented comprehensive, web-based client database.
Dr. Zipple earned his Doctor of Science in Rehabilitation Counseling from Boston University. He earned his Master of Business Administration from University of New Hampshire. He earned his Certificate of Advanced Graduate Study in Rehabilitation Counseling from the University of Cincinnati. He earned his Master of Science in Environic Design and his Bachelor of Arts in Government and Philosophy from the University of Notre Dame.
Lack Of Access To Care & Care Continuity Challenges: How Providers & Payers Are Addressing
Sponsored by Credible Behavioral Health Software
Providing access to behavioral health services continues to be the biggest pain point for payers. Consumers still wait weeks or months to receive the treatment they need. Payers and providers— along with software vendors and technology companies not traditionally associated with health care—are working collaboratively to address the problem of access and to ensure continuity of care to prevent readmissions and unnecessary treatment. Explore what techniques and technologies are succeeding in the quest to drive greater access. Learn how virtual care is shifting the paradigm, who the new competitors are, and how you can gear up to address payer concerns and increase service volume.
Andrew Vitullo
Andrew is an experienced executive with deep knowledge of payor relations, practice operations and revenue cycle. Prior to workingin behavioral health, Andrew worked with database and enterprise resource planning software.
In 2013, he started a recovery center to help patients overcome substance use disorders. His goal was to provide cost-effective and evidence-based care that merged the best of patient care and science. He now serves as Kolmac's Vice President of Development.
Andrew obtained his Master of Business Administration from the Kelley School of Business at Indiana University. He earned aBachelor of Science in Business Administration specializing in Finance and International Business from the Fisher College of Business at The Ohio State University.
Oleg Tarkovsky, MBA, LCPC
Since 2001, Oleg Tarkovsky has dedicated most of his life to ensuring the provision of social services to those in need – in the private, public and not-for-profit sectors – through direct services delivery, health promotion, education, and advocacy, with a particular emphasis on Mental Illness and Addictions. Most recently, he has joined CareFirst BCBS as the Director of Behavioral Health Service. Before CareFirst, Mr. Tarkovsky was the Division Director of Clinical Services at Mosaic Community Services an affiliate of the Sheppard Pratt Health System. Prior to Mosaic Community Services, Oleg served as second in command to the director of community treatment at the Woodbourne Center Inc., coordinating clinical programs at the diagnostic treatment center. He currently has a small private practice in Baltimore, treating adolescents and adults with mental and addiction disorders. Oleg received his degrees – BS, MA from Towson University and MBA in healthcare management from Johns Hopkins University’s Carey Business school. He also teaches Psychology as an adjunct professor at Towson University.
Deb Adler
Deb Adler brings more than 20 years of experience in executive health care roles, serving in a variety of capacities including network executive, quality management executive and chief operating officer, to the OPEN MINDS team.
Her consultant work with OPEN MINDS spans a broad range of customers (provider organizations, payors and government programs) and topics, including: collaborative care models/medical behavioral integration, provider network functions– contracting, network designs/tiering, recruitment, telehealth network implementation, and strategic planning. In addition, Ms. Adler has a special interest in helping technology-enabled providers in “go-to-market” strategies and streamlining network functions.
Since entering the managed behavioral health care field, she has become an industry-recognized leader in value-based contracting and alternative payment models. An innovator known for her ability to execute results, she has facilitated network designs and benefit plan approaches that achieve both quality outcomes and healthcare cost savings.
Before joining OPEN MINDS, Ms. Adler served as Senior Vice President of Network Strategy for Optum (part of UnitedHealth Group) where she was responsible for behavioral health network development, contracting, and strategy for over 185,000 providers. In this role she developed the largest, performance-tiered behavioral health network, largest telemental health network, and largest medication assisted treatment (MAT) network. She was also responsible for implementing network initiatives to promote medical/behavioral integration, improve member outcomes, and reduce total cost of care through collaborative care models.
Prior to joining Optum/UnitedHealth, Ms. Adler spent over 12 years with ValueOptions, Inc. (now Beacon Options) where she held a variety of senior leadership roles including, Executive Vice President of National Networks; Chief Executive Officer, Health Plan Division; Vice President, Network Operations; Executive Director, Corporate Quality Management; and Executive Director, Quality & Information Systems. She was responsible for quality management and coordinated NCQA and URAC accreditation efforts.
Ms. Adler spent her early career in health care quality, serving as a quality director in two state-run psychiatric centers.
Ms. Adler received her Master’s degree in educational psychology and evaluation from Catholic University of America and is a Certified Professional in Health Care Quality (CPHQ).
Samir Malik
Samir Malik is the Executive Vice President and General Manager of Genoa Healthcare Telepsychiatry, a role he came into through the acquisition of the company he co-founded, 1DocWay.
Prior to Genoa Healthcare, Samir was the President of Signature Healthcare, and CEO of ZipCare Transportation. From 2010 to 2012, Samir was the Director of Strategic Planning at CenterPointe Hospital in St. Louis, Missouri, where he built a new model for outpatient mental health programs. Prior to CenterPointe Hospital, Samir’s career began with McKinsey & Co.
Samir received his Bachelor of Science in Economics at Penn and his MBA at Wharton.
Staying Connected With Consumers In A Disconnected World: How Integrated Pharmacy Can Help
Sponsored by Genoa Healthcare
The exponential growth of telehealth since the start of the COVID-19 pandemic has created opportunities but also many new challenges for behavioral health care providers, including engaging with consumers. An in-house pharmacy improves a provider organization's ability to provide “complete care” for consumers and can be a competitive advantage. Stacey Bane, PharmD, Sales Director for Genoa Healthcare, and Kevin O’Connell, RPh, Director of Operations for Genoa Healthcare, will discuss best practices for delivering telehealth services in tandem with onsite pharmacy. They will also share provider testimonials and real-life examples of how on-site pharmacy and telehealth have played out during the COVID-19 crisis.
Kevin O’Connell, RPh
Stacey Bane
Stacey Bane joined Genoa Healthcare in 2010 as a pharmacist and site manager in Evansville, Indiana, where she experienced firsthand how pharmacy can help drive medication adherence and improve healthcare outcomes. In 2018, she became a site development director for Genoa, the role she currently holds. Stacey graduated from Purdue University with a PharmD in 2005. She is an Adjunct Faculty Member at the University of Southern Indiana, teaching graduate-level nurse practitioners psychopharmacology at the College of Nursing and Health Science. She serves as a consulting pharmacist for the University of Southern Indiana on several grant projects. Stacey also works as a Purdue University affiliate facility member.
Lack Of Access To Care & Care Continuity Challenges: How Providers & Payers Are Addressing
Sponsored by Credible Behavioral Health Software
Providing access to behavioral health services continues to be the biggest pain point for payers. Consumers still wait weeks or months to receive the treatment they need. Payers and providers— along with software vendors and technology companies not traditionally associated with health care—are working collaboratively to address the problem of access and to ensure continuity of care to prevent readmissions and unnecessary treatment. Explore what techniques and technologies are succeeding in the quest to drive greater access. Learn how virtual care is shifting the paradigm, who the new competitors are, and how you can gear up to address payer concerns and increase service volume.
Andrew Vitullo
Andrew is an experienced executive with deep knowledge of payor relations, practice operations and revenue cycle. Prior to workingin behavioral health, Andrew worked with database and enterprise resource planning software.
In 2013, he started a recovery center to help patients overcome substance use disorders. His goal was to provide cost-effective and evidence-based care that merged the best of patient care and science. He now serves as Kolmac's Vice President of Development.
Andrew obtained his Master of Business Administration from the Kelley School of Business at Indiana University. He earned aBachelor of Science in Business Administration specializing in Finance and International Business from the Fisher College of Business at The Ohio State University.
Oleg Tarkovsky, MBA, LCPC
Since 2001, Oleg Tarkovsky has dedicated most of his life to ensuring the provision of social services to those in need – in the private, public and not-for-profit sectors – through direct services delivery, health promotion, education, and advocacy, with a particular emphasis on Mental Illness and Addictions. Most recently, he has joined CareFirst BCBS as the Director of Behavioral Health Service. Before CareFirst, Mr. Tarkovsky was the Division Director of Clinical Services at Mosaic Community Services an affiliate of the Sheppard Pratt Health System. Prior to Mosaic Community Services, Oleg served as second in command to the director of community treatment at the Woodbourne Center Inc., coordinating clinical programs at the diagnostic treatment center. He currently has a small private practice in Baltimore, treating adolescents and adults with mental and addiction disorders. Oleg received his degrees – BS, MA from Towson University and MBA in healthcare management from Johns Hopkins University’s Carey Business school. He also teaches Psychology as an adjunct professor at Towson University.
Deb Adler
Deb Adler brings more than 20 years of experience in executive health care roles, serving in a variety of capacities including network executive, quality management executive and chief operating officer, to the OPEN MINDS team.
Her consultant work with OPEN MINDS spans a broad range of customers (provider organizations, payors and government programs) and topics, including: collaborative care models/medical behavioral integration, provider network functions– contracting, network designs/tiering, recruitment, telehealth network implementation, and strategic planning. In addition, Ms. Adler has a special interest in helping technology-enabled providers in “go-to-market” strategies and streamlining network functions.
Since entering the managed behavioral health care field, she has become an industry-recognized leader in value-based contracting and alternative payment models. An innovator known for her ability to execute results, she has facilitated network designs and benefit plan approaches that achieve both quality outcomes and healthcare cost savings.
Before joining OPEN MINDS, Ms. Adler served as Senior Vice President of Network Strategy for Optum (part of UnitedHealth Group) where she was responsible for behavioral health network development, contracting, and strategy for over 185,000 providers. In this role she developed the largest, performance-tiered behavioral health network, largest telemental health network, and largest medication assisted treatment (MAT) network. She was also responsible for implementing network initiatives to promote medical/behavioral integration, improve member outcomes, and reduce total cost of care through collaborative care models.
Prior to joining Optum/UnitedHealth, Ms. Adler spent over 12 years with ValueOptions, Inc. (now Beacon Options) where she held a variety of senior leadership roles including, Executive Vice President of National Networks; Chief Executive Officer, Health Plan Division; Vice President, Network Operations; Executive Director, Corporate Quality Management; and Executive Director, Quality & Information Systems. She was responsible for quality management and coordinated NCQA and URAC accreditation efforts.
Ms. Adler spent her early career in health care quality, serving as a quality director in two state-run psychiatric centers.
Ms. Adler received her Master’s degree in educational psychology and evaluation from Catholic University of America and is a Certified Professional in Health Care Quality (CPHQ).
Samir Malik
Samir Malik is the Executive Vice President and General Manager of Genoa Healthcare Telepsychiatry, a role he came into through the acquisition of the company he co-founded, 1DocWay.
Prior to Genoa Healthcare, Samir was the President of Signature Healthcare, and CEO of ZipCare Transportation. From 2010 to 2012, Samir was the Director of Strategic Planning at CenterPointe Hospital in St. Louis, Missouri, where he built a new model for outpatient mental health programs. Prior to CenterPointe Hospital, Samir’s career began with McKinsey & Co.
Samir received his Bachelor of Science in Economics at Penn and his MBA at Wharton.
The OPEN MINDS Care Innovation Summit: Solving The Problem Of Access For Consumers With Complex Care Needs
Sponsored by Welligent
Connecting consumers with complex support needs to effective treatment is an ongoing challenge. Despite the strong demand for behavioral health services, limited options and long waits are often the norm. Get an overview of the trends driving innovation in the health and human service market and a review of the OPEN MINDS strategic framework for designing and launching sustainable treatment programs. Do a deep dive with case study presentations on cutting-edge new clinical programs to ensure that consumers have access to the right services and supports at the right time. Understand how payers are prepared to support innovation to improve access to care. Explore program design and keys to success with the pioneers. Join a roundtable discussion on the challenges of innovation for specialty provider organizations and health plans.
Vicky Couillard
Vicky Couillard has worked in the mental health field for over 30 years, the last eight as the Executive Director of Vail Place, a Twin Cities community resource center for people with serious mental illnesses. With a degree in Organizational Behavior and Communications and a passion for teaming, Vicky has led the agency’s innovative approach to supporting people with complex needs and addressing the social determinants of health in a collaborative person- and partner-centered manner.
Vicky has developed a reputation for vision and strategic planning that have resulted in Vail’s organic and exponential growth. Under her leadership, Vail’s foundational Clubhouse Programs, based on the internationally acclaimed evidence-based model, advanced to national prominence and Vail is now leading a coalition to expand Clubhouse Programs throughout Minnesota.
In addition, Vicky’s entrepreneurial spirit has helped Vail expand its programming far beyond its two highly respected Clubhouse Programs. She has done this first by developing an internal team of passionate and dedicated professionals; and second by attracting local healthcare experts to serve on a committee whose express goal has been expanding the effectiveness, reach and impact of Vail’s unique programming. This partnership has created a strong model of data-driven care and performance management, analysis and reporting.
Vail is now at the forefront of innovative, data-driven ways to deliver mental health recovery that have resulted in sustainable and scalable “go-to market strategies” around person-centered and whole-person solutions for healthcare systems and managed care organizations. Vicky is dedicated not only to Vail’s continued innovation and growth, but to finding opportunities to help spread what Vail has learned to the broader healthcare community.
Shelly Zuzek, MSW, LICSW
Shelly Zuzek is the Director of Integrated Care at Vail Place – located in the Twin Cities metro area in Minnesota – a non-profit that provides a continuum of services and programs for people living with mental illnesses, substance use disorders and chronic health conditions. The focus of Vail’s programming is addressing the social determinants of health through direct services and strategic collaborations.
Shelly is charged with developing those collaborations, a job that merits adding “innovation” to her title. Shelly has built partnerships with healthcare providers, including two unique multi-tiered care models with a national HMO and a local healthcare provider. She has had remarkable success by leveraging her 30+ years of direct service and clinical oversight to envision and develop new care models that help manage the SDOH and overall population health for people on Medicaid.
Shelly was the grant manager and coordinator for a State Innovation Model (SIM) grant awarded to Vail in 2015 to develop an Accountable Community for Health in partnership with North Memorial Health in Robbinsdale, MN. Shelly led the initiative which brought dramatic early results through Rapid Access to Case Management services – resulting in a 77% reduction in unnecessary rehospitalizations. In just a few years the partnership evolved into the Vail Connect model, which expanded services, reach, and impact. Vail Connect’s integrated care approach and rapid access to services has significantly reduced emergency department visits and inpatient psychiatric unit readmission rates, resulting in lowered healthcare costs. Additionally, under Shelly’s leadership, Vail has entered into a contract with HealthPartners in Bloomington, MN to implement Vail’s Results Focused Model as a pilot to test an assertive outreach and integrated care approach to providing wrap-around services with individuals experiencing serious behavioral health and medical challenges and high utilization of healthcare dollars.
Rick Ashcroft
Rick Ashcroft is a strategic, industry-leading executive with an intense focus on building world-class organizations. Rick brings over 25 years of experience in the media communications and healthcare industries, leading companies in customer-centric omnichannel marketing. With more than 25 years of recovery experience, in his role as Payer Relations, Rick delivers innovative solutions to both insurers and those suffering from addiction. Currently enrolled at The Center for Ignatian Spirituality at Fairfield University, Rick is pursuing an additional degree in Spiritual Direction. He finds his greatest purpose in family and community.
Shelley Halligan, DNP, PMHNP-BC
Dr. Shelley Halligan is a Board Certified Psychiatric Mental Health Nurse Practitioner and the Corporate Clinical Director for Aware Recovery Care, Inc. Dr Halligan has been in the field of addiction medicine for over 15 years specializing in holistic solutions to chronic & complex conditions and is certified as an in-home addiction practitioner. Dr Halligan has been a spokesperson for the field of addiction medicine for over 10 year offering training to medical students, registered nurses, and working with impaired nurses and physicians, encouraging and advocating for safe integration back into practice once recovery has been obtained. Dr Halligan holds a master degree in nutrition allowing her a unique approach to practicing by focusing on the whole-body approach, integrating medical, MAT’s, psychotropic medications, nutrition, meditation, exercise, and spirituality into her practice. Dr Halligan holds a Doctor of Nursing practice from Drexel University School of medicine and brings into practice a humanistic philosophy of holistic care for both mind, body and spirit, and as a person in long time recovery has an abiding commitment to individualized, emphatic, non-judgmental, personalized, comprehensive care. Dr. Halligan is a member of The American Society of Addiction Medicine works extensively with adults with substance use disorder diagnosis and her mission is to advocate for and empower individuals suffering from the pains of addiction to live a life of recovery.
Annette Fowler, MBA
Mara Bryant, MBA
As Operations Executive, Mara Bryant leads out in key initiatives integration of the Malcolm Baldrige business framework, strategic planning and organizational performance. In 1999, she became Adventist Health's first national Malcolm Baldrige examiner in the healthcare category, which has helped White Memorial better understand and implement the Malcolm Baldrige criteria.
Bryant has also set up an effective productivity standard to monitor staffing and help ensure correct nursing ratios. She also established the decision support function to provide comparative data, which is vital to strategic and operational planning.
She is actively pursuing research in racially ambiguous babies, its implications in healthcare and social determinants of health. Bryant has 2 publications on this topic and participated on an NIH conference to begin looking at alternative models.
Bryant first worked at White Memorial as a volunteer, at 14 years of age. In 1984, she was hired as a part-time secretary while completing her bachelor's degree. In the 1990s, she held positions as Joint Commission Project Manager and Director of Quality and Resource Management.
Mara holds a Master of Business Administration degree from La Sierra University and a Bachelor of Science degree in Administration of Justice from California State University at Los Angeles.
Michael Koch
Michael has been with North Memorial Health for the past 5 years. He began as an Administrative Resident working with NMH’s Primary Care units. Since then Michael began working with the ACO and Network Management team. His primary role is managing the NMH’s Medicare and Medicaid ACO programs and working with payers to achieve success in risk-based contracts. As a part of this work, Michael has had the opportunity to work closely with organizations such as Vail Place to help advance the goals of improving our shared patient’s overall health and wellbeing.
Does Your Executive Team Have The Data Needed For Nimble Decision Making?
Sponsored By PerformWise
Now more than ever, executives of specialty provider organizations need a data-driven approach to decision making. Leaders need to take data and turn it into actionable information so they can navigate a clear and successful path into a murky future. Vital information that impacts strategic decisions exists somewhere in the organization, but it is often not integrated for reporting, or is not in a format that’s helpful for decision making. Walk through a field-tested, twelve-step process to move your executive team and your entire organization to data-driven decision making. Review what type of operational information is most useful for strategic decision making. And examine best practices in performance reporting through case studies.
Carol Clayton, Ph.D.
Dr. Carol Clayton is a licensed, psychologist with 30 years of health care experience in the public and private sector, including non-profit and private practice work. Prior to joining OPEN MINDS as a Senior Consultant, she retired as the Translational Neuroscientist for Relias, where she specialized in health care solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000-2006. The NC Council is the predecessor organization to i2i.
Financial Forecasting Models For Fee For Service, Case Rates & New Service Lines
Executives are under more pressure than ever to steer their organizations to sustainability by managing uncertainty, volatility, and risk. So financial forecasting has become more critical and more complex than ever before. Organizations must have a system in place that provides the tools and data to build models for financial forecasting, specifically for fee for service, case rates and new service lines. Get best practices for building financial forecasting models. Learn all you need to know to forecast results, minimize risks, and increase payment for value-based, risk-sharing, shared savings, and bundled payment models. Understand the role of forecasting in assessing and developing new service lines.
Financial Forecasting Models For Fee For Service, Case Rates & New Service Lines
Executives are under more pressure than ever to steer their organizations to sustainability by managing uncertainty, volatility, and risk. So financial forecasting has become more critical and more complex than ever before. Organizations must have a system in place that provides the tools and data to build models for financial forecasting, specifically for fee for service, case rates and new service lines. Get best practices for building financial forecasting models. Learn all you need to know to forecast results, minimize risks, and increase payment for value-based, risk-sharing, shared savings, and bundled payment models. Understand the role of forecasting in assessing and developing new service lines.
Part 2: The New CFO Challenge: An OPEN MINDS Seminar On Becoming Your Organization’s Strategic Leader In A Changing Market
Managing for profitability as your organization prepares for the shift to value-based reimbursement is the new key to sustainability. A reimbursement model that rewards outcomes instead of inputs requires changes to your C-suite perspectives, operations, and roles of the traditional care team. It changes the role of the chief financial officer from steward of operations to architect of a stronger, more modern care delivery system. Explore the new roles of the finance department. Do a deep dive into the ins and outs of unit pricing, episode bundling, flexible budgeting, and determination of financial risk tolerances. Learn all you need to know about value based contract negotiation and evaluation of market opportunities—from those that minimize risk to the ones that catalyze rapid growth.
Ray Wolfe, J.D.
Raymond “Ray” Wolfe, J.D. brings over 40 years of experience in the health and human services sector to the OPEN MINDS team. Mr. Wolfe currently serves as a Senior Associate, a position in which he utilizes his expertise to successfully lead varying projects for OPEN MINDS. His areas of expertise include managed care and value-based reimbursement models, financial analysis and management, mergers and acquisitions, CCBHC certification, integrated care, performance improvement, and strategic planning.
Before joining OPEN MINDS, Mr. Wolfe served in a 22-year tenure with Pittsburgh Mercy Health System in Pittsburgh, Pennsylvania. Most recently, Mr. Wolfe served as the organization’s Chief Operating Officer (COO), where he was responsible for oversight of all system operations, strategic planning, and performance management. Under his direction Pittsburgh Mercy achieved Certified Behavioral Health Center status, earned over $850K in value-based reimbursement contract quality bonus awards, integrated three organizations through merger/acquisition, opened a primary care service that was integrated into programming for the severe and persistent mentally ill and homeless populations, and adopted a new performance management program for managers.
Before acting as Pittsburgh Mercy’s COO, Mr. Wolfe served as the organization’s Chief Financial Officer (CFO) and was responsible for the development of internal costing methodologies, contract rate negotiations, and financial forecasting activities. In addition, he coordinated an integrated care program with local partner hospitals to develop a series of diversion and respite programs, as well as specialized primary care, integrated care management, and high utilizer teams, while maintaining 15 straight years of profitability.
Mr. Wolfe was promoted to CFO after serving as the Director of Fiscal and Information Security/Compliance for the health system. In this role, he was responsible for managing the transition of service contracts from fee-for-service (FFS), leading all compliance activities, and implementing a next-generation electronic health record (EHR) system.
Prior to his time at Pittsburgh Mercy Health System, Mr. Wolfe served as Chief Fiscal Officer with the Summit Center for Human Development in Clarksburg, West Virginia, where he was responsible for reporting and budgeting functions and preparing Summit Center’s programs for FFS billing.
Previously, Mr. Wolfe served in billing and collections for two Pennsylvania-based hospitals. First, in his role as a manager for Healthcare Corporation of America (HCA) and as an Accounts Receivables Manager for Brownsville General Hospital in Brownsville, PA, where he managed the accounting and billing system transition systems. Later as a Patient Account Manager for St. Francis Medical Center in Pittsburgh, PA, where he improved collections to hit a 95% rate through the implementation of new billing software and department reorganization.
Prior to working in the health and human services market, Mr. Wolfe spent five years practicing as a Lawyer with at Law Offices of Arch A. Moore in Moundsville, WV. In this role, he provided general legal practice, created and established bylaws for multiple corporations, and handled West Virginia licensing of first vision insurance plan.
Mr. Wolfe earned his Juris Doctor from the West Virginia University School of Law in Morgantown, WV and his Bachelor’s degree with a focus in Political Science and Sociology from West Liberty University, Wheeling, West Virginia, where he graduated Magna Cum Laude.
Telehealth – What Will The Payers Change Post-COVID-19? Let’s Ask Them
Sponsored by Qualifacts Systems, Inc.
During the pandemic, 45% of health plans modified their virtual care coverage—eliminating co-pays and reimbursing for telehealth at the same as in-person. But what will happen to expanded telehealth benefits after the crisis ends? How do you stay on top of the changing rules? Ask the payers the tough questions about future reimbursement models and expected outcomes. Learn how you can demonstrate if telehealth services are delivering the same—or better—quality, consumer engagement, and clinical outcomes as face-to-face services. Understand how the payer focus on quality and performance will likely expand from the individual-level to a programmatic level. See how you can collaborate with payers as they navigate a path to recovery.
Roberta Montemayor
Roberta Montemayor is responsible for the development, maintenance, and servicing of Optum’s innovative Telemental Health network, and works with both internal and external customers in leveraging Optum’s industry-leading Telemental Health program to enhance and augment access to quality care for our Optum members via telemedicine. Roberta has over 25 years in the managed care industry, focusing on network development, provider contracting, and provider relations. Ms. Montemayor was a Magna Cum Laude graduate of Ursinus College with a B.S. degree in psychology and biology, focusing on neurobiology and neuropsych research.
Sean Schreiber
Sean Schreiber is currently the EVP of Network and Community Health with Alliance Health, a regional Medicaid Behavioral Health Managed Care Organization. Prior to his current role, he served as the organization’s Chief Clinical Officer. Before that, Sean served as the Director of Program Development for two large behavioral health provider organizations and was responsible for implementing new programs for youth with complex needs and adults with mental illness and substance use disorders. He has served as a consultant with a national payer and is a Licensed Clinical Mental Health Counselor.
Amy Pearlman
Amy Pearlman oversees a national team of clinical staff who seek to engage providers in collaboration to improve Clinical and Quality outcomes for those who receive Behavioral Health care through the analysis of trends in aggregate data patterns. Ms. Pearlman also plays a leadership role in developing trainings, including Beacon’s national opioid strategy initiative in response to the current opioid crisis. Ms. Pearlman has transitioned between provider and payer settings over the course of her career to develop her clinical skills and maximize her empathy of provider experience, with the mission of aligning perspectives around a shared focus and goal to improve healthcare for individuals and families. Ms. Pearlman has a Master of Social Work degree from Smith College School for Social Work, where she later served an adjunct professor.
Deb Adler
Deb Adler brings more than 20 years of experience in executive health care roles, serving in a variety of capacities including network executive, quality management executive and chief operating officer, to the OPEN MINDS team.
Her consultant work with OPEN MINDS spans a broad range of customers (provider organizations, payors and government programs) and topics, including: collaborative care models/medical behavioral integration, provider network functions– contracting, network designs/tiering, recruitment, telehealth network implementation, and strategic planning. In addition, Ms. Adler has a special interest in helping technology-enabled providers in “go-to-market” strategies and streamlining network functions.
Since entering the managed behavioral health care field, she has become an industry-recognized leader in value-based contracting and alternative payment models. An innovator known for her ability to execute results, she has facilitated network designs and benefit plan approaches that achieve both quality outcomes and healthcare cost savings.
Before joining OPEN MINDS, Ms. Adler served as Senior Vice President of Network Strategy for Optum (part of UnitedHealth Group) where she was responsible for behavioral health network development, contracting, and strategy for over 185,000 providers. In this role she developed the largest, performance-tiered behavioral health network, largest telemental health network, and largest medication assisted treatment (MAT) network. She was also responsible for implementing network initiatives to promote medical/behavioral integration, improve member outcomes, and reduce total cost of care through collaborative care models.
Prior to joining Optum/UnitedHealth, Ms. Adler spent over 12 years with ValueOptions, Inc. (now Beacon Options) where she held a variety of senior leadership roles including, Executive Vice President of National Networks; Chief Executive Officer, Health Plan Division; Vice President, Network Operations; Executive Director, Corporate Quality Management; and Executive Director, Quality & Information Systems. She was responsible for quality management and coordinated NCQA and URAC accreditation efforts.
Ms. Adler spent her early career in health care quality, serving as a quality director in two state-run psychiatric centers.
Ms. Adler received her Master’s degree in educational psychology and evaluation from Catholic University of America and is a Certified Professional in Health Care Quality (CPHQ).
Adherence & The Role For New Technologies
Sponsored by Otsuka Pharmaceutical Development & Commercialization, Inc.
Timothy Aungst, PharmD
Dr Aungst is Associate Professor of Pharmacy Practice at MCPHS University. He is also a clinical pharmacist at a home healthcare agency that focuses on chronic disease medication management. Dr Aungst is an advocate for the use of digital health in the pharmacy space and is interested in the use of digital biomarkers in research. He has served as an editor for iMedical Apps and as a writer for Pharmacy Times, with a focus on mobile apps and digital health.
Joseph Cirrincione, PharmD, MBA
Dr. Cirrincione is a Senior Managed Market Liaison at Otsuka. Joe earned his PharmD and MBA at Duquesne University. Prior to joining Otsuka he had experience working as a Pharmacy Sales Consultant for a health plan and a retail pharmacist at independent and chain retail pharmacies.
Patricia Rohman, PharmD, MBA
Dr. Rohman is a Senior Managed Market Liaison at Otsuka. Patti earned her BS in Pharmacy at West Virginia University, PharmD at University of Maryland and MBA at Johns Hopkins. Prior to joining Otsuka she had several positions in pharmaceutical industry focusing on the Federal market.
Adherence & The Role For New Technologies
Sponsored by Otsuka Pharmaceutical Development & Commercialization, Inc.
Timothy Aungst, PharmD
Dr Aungst is Associate Professor of Pharmacy Practice at MCPHS University. He is also a clinical pharmacist at a home healthcare agency that focuses on chronic disease medication management. Dr Aungst is an advocate for the use of digital health in the pharmacy space and is interested in the use of digital biomarkers in research. He has served as an editor for iMedical Apps and as a writer for Pharmacy Times, with a focus on mobile apps and digital health.
Joseph Cirrincione, PharmD, MBA
Dr. Cirrincione is a Senior Managed Market Liaison at Otsuka. Joe earned his PharmD and MBA at Duquesne University. Prior to joining Otsuka he had experience working as a Pharmacy Sales Consultant for a health plan and a retail pharmacist at independent and chain retail pharmacies.
Patricia Rohman, PharmD, MBA
Dr. Rohman is a Senior Managed Market Liaison at Otsuka. Patti earned her BS in Pharmacy at West Virginia University, PharmD at University of Maryland and MBA at Johns Hopkins. Prior to joining Otsuka she had several positions in pharmaceutical industry focusing on the Federal market.
Part 2: Aligning Your Board To The New Sustainability Challenge: An OPEN MINDS Seminar On Non-Profit Management
As the health care industry faces extreme disruption in the wake of COVID-19, board members and executives must work together to understand the changing market and map a plan for recovery and resilience. Do a deep dive into the new challenges and opportunities for nonprofit health and human service organizations and the changing role of the board in a time of competition and new business models. Learn how to update your board on the altered landscape and the need for updated strategies for sustainability. Understand the requisites for the new “best practice board”—skills to support modern health care in a value-based environment; the ability to preserve purpose and know when to redefine it; and the ability to monitor finance, business, compliance, and ethics.
George Braunstein, RN, FACHE
George Braunstein, FACHE has 40 years of experience in the health and human service industry, leading both private and public organizations – in institutional and ambulatory settings.
While working with OPEN MINDS Mr. Braunstein has completed an array of projects. From strategic planning for Intellectual and Developmental Disability and Brain Injury services, to mergers and acquisitions, Mr. Braunstein is comfortable tackling challenges in any health and human service environment. He has experience with multi-agency networks and recently has served as the head of Delaware State Hospital. Mr Braunstein has provided them with stability and direction as they determine the future of their business.
Prior to joining OPEN MINDS, Mr. Braunstein served as Executive Director of the Fairfax-Falls Church Community Services Board (CSB) in Fairfax, Virginia, which provides community-based mental health, substance abuse and developmental disabled services. During his six-year tenure with the CSB, which had a $150+ million budget and over 1,200 employees, he both reduced the budget and increased service access. Mr. Braunstein also developed the organization’s first fully integrated service model that is combining mental health, substance use treatment and primary care services.
Before his role in Fairfax County, Mr. Braunstein was the Executive Director of the Chesterfield County CSB. In his eight years in that role, he restructured management to flatten the organization, which improved both service and budget performance and eliminated a $1.5 million deficit with no reductions in staff.
Mr. Braunstein also served as the Executive Director of Behavioral Health for Aurora Health Care in Milwaukee – the largest integrated health care system in Wisconsin with 13 hospitals, 20,000 employees and $1.5 billion in annual revenues. He was responsible for management of all aspects of a $40 million dollar, 800-employee multi-site integrated behavioral health service delivery system. And, Mr. Braunstein brings managed care experience to the OPEN MINDS team, having served as the director of behavioral health for Family Health Plan Cooperative, a Wisconsin HMO.
Well respected in the behavioral health community, Mr. Braunstein is a fellow with the American College of Healthcare Executives (ACHE) and has served on several boards of local and national associations. He has previously been involved with organizations such as the SAMHSA National Leadership Council, the National Association of Community Behavioral Health, the Virginia Association of Community Services Board, and the Hilliard House.
Mr. Braunstein is a certified clinical specialist in adult psychiatry and is a licensed advanced practice nurse practitioner in the state of Wisconsin. He received his Master of Science in Community Mental Health Nursing and his Bachelor’s in Nursing from the University of Wisconsin-Milwaukee. He also earned a Bachelor’s degree in History Education from Rockford College. In continuing education, Mr. Braunstein completed psychotherapy training from the Family Studies Center at Northwestern University and the University of Virginia Senior Executive Leadership Institute.
Anthony Zipple, ScD., MBA
Anthony M. Zipple, ScD., MBA, brings over 40 years of strategic development and leadership coaching experience to the OPEN MINDS team. Dr. Zipple currently serves as a Senior Associate, leading projects related to rehabilitation services, building and operating community services, leadership development, and community behavioral health services.
Prior to joining OPEN MINDS, Dr. Zipple served as the President and Chief Executive Officer for Centerstone of Kentucky, in Louisville, Kentucky. In this role, Dr. Zipple was Responsible to the Board of Directors and Centerstone of America for all fiscal, strategic, and operational aspects of the organizations. With a budget of $125 million and management responsibility for an additional $70 million of services, CKY employed more than 1,800 staff and serves more than 36,000 persons each year. Dr. Zipple successfully led the merger with Uspiritus, a $20 million provider of children’s residential and foster care services, as well as a successful affiliation with Centerstone of America which resulted in creating the largest non-profit community behavioral health company in the United States. Dr. Zipple also expanded integrated health care services, implemented lab services in all large locations and implemented one of the nation’s first health home for people with opioid addiction.
Previously, Dr. Zipple was the Chief Executive Officer for Thresholds, in Chicago, Illinois. In this role Dr. Zipple was responsible to the Board of Directors for all fiscal, strategic, and operational aspects of the organization. With a consolidated budget of $48 million and 800 staff, Thresholds was the largest provider of its kind in Illinois. Dr. Zipple was responsible for successfully leading Thresholds through Illinois’ FY 2008-2011 fiscal crisis without delaying payrolls or using lines of credit, as well as reorganizing and strengthening fund development resulting in doubling philanthropic revenue despite the recession. Dr. Zipple developed and expanded the use of high fidelity, evidence-based practices including dual disorders treatment, supported employment, wellness management and recovery, smoking cessation, and assertive community treatment.
Prior to Thresholds, Dr. Zipple served as the Chief Operating Officer for Vinfen in Cambridge, Massachusetts. Vinfen is the largest non-profit behavioral health provider in Massachusetts, with a budget of over $70 million, 200 program sites, and 1,400 employees. During his tenure, Dr. Zipple increased revenues by $9.5 million in his first year as COO. Other accomplishments of Dr. Zipple include the development of Vinfen’s first comprehensive risk management system, resulting in significant reductions in adverse incidents, development of several innovations such as a nationally recognized peer education model for people with severe mental illness, a psychosocial rehabilitation oriented inpatient program, intensive crisis stabilization programs, and a patented comprehensive, web-based client database.
Dr. Zipple earned his Doctor of Science in Rehabilitation Counseling from Boston University. He earned his Master of Business Administration from University of New Hampshire. He earned his Certificate of Advanced Graduate Study in Rehabilitation Counseling from the University of Cincinnati. He earned his Master of Science in Environic Design and his Bachelor of Arts in Government and Philosophy from the University of Notre Dame.
Specialty Primary Care Models That Work For Consumers With Complex Needs
The rapid expansion of retail health care, increasing health plan investment in primary care practices, and changing delivery models enabled by technology are all contributing to shifting perceptions about where and how primary care is delivered for specialty populations. Review the trends reshaping the primary care market for complex consumers and the foundations of emerging specialty primary care models. Understand what health plans are looking for—best practice models that integrate care coordination with long-term services and supports, medical, pharmacy, behavioral health, and social services. Discuss the implications of the market shift for specialty provider organizations. Review case studies from organizations that have developed specialty primary care models for complex consumer populations.
Lantie Elisabeth Jorandby, MD
Lantie Jorandby, M.D. is the Chief Medical Officer of Lakeview Health, an industry- leading dual diagnosis and gender- responsive addiction treatment center located in Jacksonville, FL with an outpatient treatment center in The Woodlands, Texas. Dr. Jorandby graduated with honors from Vanderbilt University with a Bachelor of Science in Neuroscience. She completed her residency at the University of Florida. For seven years, Dr. Jorandby worked as a staff psychiatrist and mental health supervisor at the Veterans Affairs Outpatient Clinic in Viera, Florida. After completing her Addiction Psychiatry Fellowship at Yale University, Dr. Jorandby became Medical Director for the dual diagnosis unit at McLean Hospital in Belmont, Massachusetts, which is ranked the top psychiatric hospital in the United States. She also served as faculty at Harvard Medical School in the Department of Psychiatry. She is one of only 200 physicians in the United States who is dual board certified in addiction psychiatry, general psychiatry and addiction medicine.
Jim Sorg, Ph.D.
Jim Sorg, PhD, is the Director of Care Integration and Information Technology at Tarzana Treatment Centers, Inc. where he manages several integrated primary care clinics, TTC’s Medicaid Health Home program, TTC’s information management systems and TTC’s effort to further integrate medical and behavioral healthcare. Dr. Sorg worked as a consultant to behavioral health organizations for many years. He received his PhD from Ohio State University's School of Public Policy and Management.
Tracy Douglas-Wheeler
Lisa Suttle
Lisa Suttle is the Regional Vice President of Clinical Services for Delaware and Madison Counties at Meridian Health Services. Meridian Health Services is a regional private, not-for-profit health care system specializing in “whole person” health, integrating physical, mental and social well-being. Prior to her employment with Meridian Health Services, Ms. Suttle worked at Universal Health Services as a Chief Nursing Officer, Reid Health as Director of Psychiatric Services/Strategic Initiatives, and Richmond State Hospital as Service Line Director. She has been in the health care industry since 1986.
Ms. Suttle received her Registered Nurse license from Indiana University East and Master of Science degree from Indiana Wesleyan University. She is a board certified Psychiatric-Mental Health Nurse through the American Nurses Credentialing Center (ANCC).
Reopening Is Not Recovery: Best Practice Strategy In 10 Steps
Sponsored by Qualifacts Systems, Inc.
The mounting costs and uncertainties of reopening after lockdowns are keeping most provider organization executives up at night. But simply waiting to see how things shake out, or “hoping it will be fine,” can be fatal. Operating a facility at partial capacity with full costs is a formula for red ink. The big question is what does the curve to profitability look like? How big will the losses be in the reopening period and how long will it be to break even? Learn best practices for managing the mechanics and the financials for reopening. Understand why thinking differently—in terms of populations, services, and service delivery—is a must for managing through uncertainty. And see how to map out a strategy, a detailed operating plan, and good cash flow projections to make thinking differently a successful reality.