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8:00 am - 5:00 pm PT

The OPEN MINDS Children’s Services Executive Summit: New Opportunities For Serving Children With Complex Needs

Executive Summit

This summit will be livestreamed and is sponsored by Akili Interactive Labs, Inc.

The world has sustained a massive shift, and children have been unfairly affected, perhaps more than any other population. In this all-day summit focused exclusively on children’s services, we will explore the most pressing issues facing children in the "next normal". Join our experts as we hear about innovative programs serving children with complex needs and learn how your organization can incorporate new contract and revenue opportunities into your strategic plan for successful sustainability.

8:00 am – 9:00 am PT – Executive Networking Breakfast

9:00 am – 9:30 am PT – Welcome & Opening Remarks

Kim Bond, Executive Vice President, OPEN MINDS

Sharon Hicks, Senior Associate, OPEN MINDS

9:30 am – 10:30 am PT – Keynote: Integrated Care Models For Children: What Is Working In New York & Beyond

Children’s services have been managed by many different state and local government agencies, each with their own plans, data, and success metrics. In the state of New York, a task force initiative was charged with developing a broader systems approach and an integrated care model that creates a safety net of services. Learn how this model, designed to create a comprehensive system of care services, can be replicated in your state. Hear from our keynote speaker how the group was established and their journey to date—the challenges, and successes on their path to the future, and the opportunities that lie ahead. A challenge facing many consumer segments, lessons learned can be applied to other specialty populations. Learn how, like New York, you can move the needle on comprehensive care.

April Hamilton, MBA, MHSA, Executive Deputy Director, NYS Department of Health

10:30 am – 10:45 am PT – Q&A With The Keynote, April Hamilton, MBA, MHSA, Executive Deputy Director, New York State Department of Health

Join us for a follow-up session with our keynote speaker. This is a great time to ask questions and continue the conversation.

April Hamilton, MBA, MHSA, Executive Deputy Director, NYS Department of Health

Sharon Hicks, Senior Associate, OPEN MINDS

Kim Bond, Executive Vice President, OPEN MINDS

11:00 am – 12:15 pm PT – In Home Services For High-Needs Youth: The Challenges & The Opportunities

All children should have access to quality care throughout their development. However, many families face significant challenges in just getting to care, including a lack of or limited public transportation, work schedules, and the need to care for other children, just to name a few. Services that occur in homes or schools is one way in which these barriers can be addressed, and care engagement improved. Case studies in this session will discuss how providing treatment services in community settings rather than office settings, can improve engagement, access, and quality, for children and their families.

Corina Casco, LCSW, MSW, Chief Program Officer, Children's Bureau

Eleanor Castillo Sumi, Senior Vice President, Strategy, Innovation & Growth, Pacific Clinics

Don Taylor, Regional Executive Director – Bay Area, Pacific Clinics

Kim Bond, Executive Vice President, OPEN MINDS

12:30 pm – 2:00 pm PT – Next Generation Add-On Treatment of Inattention in ADHD: A Discussion Regarding a New Prescription Digital Therapeutic

A 'Lunch & Learn' session sponsored by Akili Interactive Labs, Inc.

The ongoing cognitive health crisis continues to be a clinical and economic burden in the United States. Millions of people do not receive adequate treatment for cognitive impairment. For example, research has shown that the inattention and focusing difficulty seen in people with ADHD contribute to its classification as a cognitive impairment, but a general lack of awareness of these issues leads some to see ADHD as purely behavioral. This misappropriation has a negative effect on over 16 million people who have been diagnosed with ADHD in the United States, including over 6 million children. Although traditional ADHD management combines medications and psychosocial services, in many cases these treatments alone do not sufficiently manage ADHD symptoms. There is a need for a novel approach to treating ADHD that can complement a multimodal treatment plan.

Everyone deserves to have access to new and innovative treatments that address gaps in the current treatment landscape. But where do PDTx fit within the ADHD treatment protocol? How do they elevate the standard of care in ADHD? This session will highlight the role of PDTx in the management of ADHD with a focus on gaps in the current standard of care and strategies to navigate the access landscape for PDTx.

Learning Objectives: Upon completion of this discussion, participants should be able to:

1. Understand the cognitive health crisis that exists today and the promise of PDTx to provide a solution

2. Discuss ADHD and the gaps within the current standard of care

3. Discuss the place in therapy and treatment protocol of current PDTx to treat ADHD

4. Understand strategies to help overcome the challenges of PDTx coverage, including formulary decision making, coding, billing, and reimbursement

Greg Lyles, Vice President Market Access, Akili Interactive Labs, Inc.

Andrey Ostrovsky, Managing Partner, Social Innovation Ventures; Former CMO of US Medicaid Program

Kelcey S., Caregiver

Paul Duck, Senior Associate, OPEN MINDS

2:15 pm – 3:30 pm PT – Crisis Services For Children & Adolescents: New Models For Emerging Challenges

From the period of 2007 to 2016 pediatric emergency room visits for deliberate self-harm rose 329% and visits for all mental health disorders rose 60%. Now, think about those children presenting to a traditional emergency department and what that environment looks, sounds, and feels like. The vast majority of children in behavioral health crisis do not need medical care, and/or do not need admission to either a hospital or a psychiatric facility. Many hospitals have started to recognize this issue and have begun to seek alternative ways of meeting the needs of children experiencing a mental health crisis or concern. Then comes the need for bridge services and ensuring follow through into the community – learn how your organization can become a part of the solution.

Dr. Crystal Taylor-Dietz, National Director of Behavioral Health Services, Devereux Advanced Behavioral Health

Ailene Keys, Vice President Children and Family Services, Access Services

Sharon Hicks, Senior Associate, OPEN MINDS

3:45 pm – 5:00 pm PT – Serving Children With The Most Complex Needs

Individuals under 21 with an intellectual or developmental disability (I/DD) diagnosis and a major mental illness diagnosis are at risk of being unable to remain in their community due to their complex needs. Many provider organizations have felt lost in their ability to navigate the complexities of these individual’s needs. While other groups view these individuals as some of our most vulnerable and attempt to do everything they can to assist. Children with the most complex needs require thoughtful, individualized services and support, which can be a challenge to even the savviest of provider groups. Hear from organizations that are attempting to support children with complex medical and mental health needs by providing innovative programs and supportive services, and how they have been able to implement and duplicate their efforts.

Patsy McMelleon, Manager, Outpatient Speech Language Therapy Services, The Children's Institute

Todd Harris, Ph.D., Executive Director of Autism Services, Devereux Advanced Behavioral Health

Pamela Reed, M.S, Executive Director Devereux Texas, Devereux Advanced Behavioral Health

Kim Bond, Executive Vice President, OPEN MINDS


9:00 am - 12:30 pm PT

Succeeding With Value-Based Reimbursement: An OPEN MINDS Executive Seminar On Organizational Competencies & Management Best Practices For Value-Based Contracting

Seminar

Sponsored By Qualifacts

August 30, 2022 | 9:00 am – 12:30 pm PT

The shift away from traditional fee-for-service reimbursement models to value-based reimbursement (VBR) has turned “business as usual” on its head for many specialty provider organizations. It has forced executive teams to continue their current operations, while simultaneously implementing new services, technology, and data-driven systems that are necessary for VBR success. New or redesigned services linked to quality outcomes need to be built, negotiated, and piloted. Technology that drives outcomes and creates operational efficiencies needs to be identified, funded, and implemented. And, a culture of using data to ensure standardized, results-oriented outcomes across the organization must be built. Provider organizations need to move from an understanding of the key competencies required in the VBR model to tactical initiatives for implementing the talent, technology, and systems that deliver quality and value.

This executive seminar is designed to help organizations across the country implement the competencies and tactics for value-based contracts. In the seminar, executive teams of provider organizations will:

  • Confirm the foundational components of infrastructure needed for VBR are in place
  • Identify how to move from service value concepts linked to VBR to discussions with payers and implementation of new VBR services
  • Implement approaches to realigning their service model to ensure success in a value-driven market

This Executive Seminar will also be presented virtually for institute registrants on September 8, from 1:00 p.m. – 3:00 p.m. ET

Ken Carr, Senior Associate, OPEN MINDS

Carol Clayton, Ph.D., Senior Associate, OPEN MINDS


1:00 pm - 4:30 pm PT

How To Build Value-Based Payer Partnerships: An OPEN MINDS Executive Seminar On Best Practices In Marketing, Negotiating, & Contracting With Health Plans

Seminar

August 30, 2022 | 1:00 pm - 4:30 pm PT

Across the country, managed care organizations are successfully delivering treatment services to large populations and doing it in a way that saves states significant sums of money. These demonstrated savings show that value-based reimbursement and managed care arrangements aren’t going anywhere. For executives, this means they must find a way to position themselves to work closely with managed care companies.

How? By developing relationships with the payers in your market, considering what metrics they are tied to and how you can help them to meet their performance requirements, discussing how you can align programs and services with the goals of the payers and health plans in your market, and providing data that proves your service lines can achieve both high quality outcomes and lower costs. In this crucial seminar, we will discuss:

  • How to start strategic conversations with health plans.
  • How to demonstrate your organization’s value in a way that will capture health plan’s interest.
  • How to secure and optimize service agreements with health plans.

Ken Carr, Senior Associate, OPEN MINDS

Cathy Gilbert, Senior Associate, OPEN MINDS


8:00 am - 9:00 am PT

Registration & Breakfast In The Exhibit Hall

Breakfast

Grab your name badge, some coffee, and a light breakfast before the day begins. The grand opening of the Exhibit Hall is at 8:00 a.m. PT!


9:00 am - 10:00 am PT

Keynote: 988 Is The New 911: Beacon Is Answering The Call In The Crisis Response Movement

Keynote

With the launch of 988—the new three-digit national suicide prevention hotline—there will be a heightened awareness of mental health issues, and likely more referrals from different sources. With a shift to a state managed and funded crisis program, executives of provider organizations will need to be aware of opportunities to support these crisis call centers and the potential of increased referrals coming through. What does this mean for your organization? Beacon’s approach is to help build upon state crisis response services, enhancing existing provider response, identifying potential gaps, and developing strategies to strengthen the system. With the implementation of new payment mechanisms, provider organizations can evaluate their organization's current role in the response model and identify new opportunities to expand existing services lines, or build new service lines, into your portfolio. Join our keynote speaker as she explains how Beacon Health Options will help create a road map to the ideal crisis response, and support your organization in the process.

Wendy Martinez Farmer, LPC, MBA

Wendy Martinez Farmer from Beacon Health Options is Licensed Professional Counselor with over 23 years of crisis experience in the public and private sectors, Wendy holds a Master of Science in Clinical Psychology from Marquette University and a MBA from Georgia Southern University. Since 2020, she has served as a national crisis lead for Beacon helping to develop crisis capabilities, which include building and overseeing statewide and community crisis systems. She is currently the CEO of the Georgia Collaborative ASO program, which includes administration of the statewide Georgia Crisis and Access Line. Prior to joining the Beacon team, Wendy was the President and CEO of Behavioral Health Link in Atlanta, where she oversaw daily operations of the statewide line as well as 24/7 mobile crisis response services in 104 Georgia counties. She has played a foundational role in building electronic capacity to coordinate crisis care in real time and continues that work today.

A suicide prevention leader, she sat on the Standards Training and Practice Committee for the National Suicide Prevention Lifeline from 2016 to 2019. She currently serves on the Board of Directors for NAMI Georgia and was elected to the Board of Directors for the International Council for Helplines (ICH) in January of this year.

A member of the 2015 Crisis Now work group, Wendy is passionate about ensuring individuals experiencing a behavioral health crisis receive the same predictable care individuals with medical emergencies receive. As a heart attack survivor, she has become even more dedicated to building crisis systems that prevent individuals in crisis from falling through the cracks. After her health scare, she became more and more interested in what her experience may have been if instead of chest pain, she was in a behavioral health crisis. “The response to chest pain is predictable no matter where you live. We demand it. This is not the case for behavioral health emergencies which can also be fatal. Unlike the bystanders and first responders who knew exactly what to do for me, our family, friends coworkers and even medical professionals are much less likely to know what to do when the emergency is related to mental health or substance use.” She is very invested in the successful launch of 988 and believes that community collaboration and the connection between key crisis services are key to ensuring individuals receive life-saving behavioral health care in their moment of need.


10:15 am - 11:15 am PT

Thought Leader Discussion With Wendy Martinez Farmer, LPC, MBPA, CEO Georgia Collaborative ASO, Beacon Health Options

Thought Leader Discussion

Join us as we continue the discussion with our keynote speaker. Bring your questions and join in the conversation.

Wendy Martinez Farmer, LPC, MBA

Wendy Martinez Farmer from Beacon Health Options is Licensed Professional Counselor with over 23 years of crisis experience in the public and private sectors, Wendy holds a Master of Science in Clinical Psychology from Marquette University and a MBA from Georgia Southern University. Since 2020, she has served as a national crisis lead for Beacon helping to develop crisis capabilities, which include building and overseeing statewide and community crisis systems. She is currently the CEO of the Georgia Collaborative ASO program, which includes administration of the statewide Georgia Crisis and Access Line. Prior to joining the Beacon team, Wendy was the President and CEO of Behavioral Health Link in Atlanta, where she oversaw daily operations of the statewide line as well as 24/7 mobile crisis response services in 104 Georgia counties. She has played a foundational role in building electronic capacity to coordinate crisis care in real time and continues that work today.

A suicide prevention leader, she sat on the Standards Training and Practice Committee for the National Suicide Prevention Lifeline from 2016 to 2019. She currently serves on the Board of Directors for NAMI Georgia and was elected to the Board of Directors for the International Council for Helplines (ICH) in January of this year.

A member of the 2015 Crisis Now work group, Wendy is passionate about ensuring individuals experiencing a behavioral health crisis receive the same predictable care individuals with medical emergencies receive. As a heart attack survivor, she has become even more dedicated to building crisis systems that prevent individuals in crisis from falling through the cracks. After her health scare, she became more and more interested in what her experience may have been if instead of chest pain, she was in a behavioral health crisis. “The response to chest pain is predictable no matter where you live. We demand it. This is not the case for behavioral health emergencies which can also be fatal. Unlike the bystanders and first responders who knew exactly what to do for me, our family, friends coworkers and even medical professionals are much less likely to know what to do when the emergency is related to mental health or substance use.” She is very invested in the successful launch of 988 and believes that community collaboration and the connection between key crisis services are key to ensuring individuals receive life-saving behavioral health care in their moment of need.

Monica E. Oss

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

 


10:15 am - 11:30 am PT

Competing Against Amazon & Walmart For Clinical Talent: The New Best Practices For Optimizing Recruitment & Retainment Post Pandemic

Topical Case Study

Can community-based provider organizations compete with Amazon and Walmart for talent? Maybe not on hourly rates, but by offering flexibility and compensation based on value. Just how can specialty provider organizations contend with big retail chains in attracting and keeping talent? To start, it takes a whole new strategy focused on flexibility and incentive compensation. In this session, learn more about:

  • Updates on current compensation for direct support staff and clinical professionals
  • Models for employee flexibility - part-time work, flexibility schedules
  • Options in the design of incentive compensation

Dee Werline

Dee Werline has dedicated her more than 30-year career to behavioral healthcare, as well as intellectual and developmental disabilities services.  Her wide-ranging experience includes both outpatient and inpatient behavioral health, community-based and facility-based IDD services and leadership roles both within state government and community mental health offers a unique range of knowledge and perspective.  Currently, Ms. Werline is the President and CEO of New Vista of the Bluegrass, a comprehensive community behavioral health provider that has been enriching the lives of central Kentuckians for nearly 55 years. 

Prior to assuming the leadership role at New Vista, Ms. Werline most recently served as the Deputy Commissioner for Kentucky’s Department for Behavioral Health, Developmental and Intellectual Disabilities. She holds a Master’s Degree in Clinical Psychology from Morehead State University, and is a Licensed Psychological Practitioner.

Dee DeWitt

Dee DeWitt began his tenure with Momentum for Health in April 2020. Prior to joining Momentum, Dee served as Chief Financial Officer for a Virginia-based Home Healthcare and Hospice for-profit organization operating in three states and the District of Columbia. He brings over 35 years’ experience in finance, strategic planning & development, M&A, and leading long-term growth. Dee’s experience also includes for-profit assisted living and long-term care operating in 28 states, and helped to found Community Partners, a non-profit Regional Behavioral Healthcare Authority MCO/provider operating within the Arizona cost containment healthcare system. He received Bachelor’s and Master’s degrees in Economics from the University of Louisville and served as an Adjunct Faculty member at the University of Louisville and University of Kentucky. He is a published author who focuses on developing infrastructure, managing growth and positive change where operations and finance intersect.

Ken Carr

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently ia a Senior Associate with the OPEN MINDS consulting practice. In this role, he served as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, financial analysis of service lines, and technology selection.

Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

 

Sharon Hicks

Sharon Hicks has more than 30 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.

Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division.   Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization.  She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.

Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.

Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.

Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.

A CCBHC Journey: Expanding Access with Value Based Care

Institute

Sponsored by:

Implementing the Certified Community Behavioral Health Clinic (CCBHC) program from SAMHSA is transformative for the agency. Along with expanding and increasing access to care, it opens avenues for creating and expanding value-based care arrangements. Join Oaks Integrated Care’s Crystal Rutter, Chief Administration Officer, and Michael D’Amico, Vice President, as they provide an overview of their CCBHC journey and how the program has led to more value-based care model discussions. During this session, you will learn:  

  • Which value based arrangements are most attractive to payers
  • About the tools and workflows that supported access and engagement to care for hard to reach populations
  • About tips for supporting change from fee for service to value based service delivery

Come enjoy a Gourmet Cookie bar during this session!

Carol Clayton, Ph.D.

Dr. Carol Clayton is a licensed, psychologist with 30 years of health care experience in the public and private sector, including non-profit and private practice work. Prior to joining OPEN MINDS as a Senior Consultant, she retired as the Translational Neuroscientist for Relias, where she specialized in health care solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000-2006. The NC Council is the predecessor organization to i2i.

Michael D’Amico

Mike is a Licensed Clinical Social Worker, based out of New Jersey, who earned his Bachelor’s degree in Sociology and Master’s Degree in Social Work from Rutgers University. Mike has been extending his clinical skills to individuals served by Oaks since 2012. Currently, Mike serves as Vice President at Oaks Integrated Care overseeing Ambulatory Mental Health Programs, Acute Care Services, as well as Addictions Treatment Services. As a champion of evidence-based practices, data driven decision-making and person-centered care, Mike has been a driving force behind implementing new cutting-edge models of behavioral health care such as the Certified Community Behavioral Health Clinics. Mike has experience working with the National Council for Mental Well-Being advocating for legislative change to improve behavioral health services throughout the country in addition to serving on steering and advisory committees on the county and state level including work with NJ’s Department of Health Office Based Opioid Treatment (OBOT) project. Mike also works as adjunct faculty for Rutgers University’s School of Social Work. His blend of strong leadership and clinical expertise helps to ensure sound business decisions without compromise to clinical quality.    Mike lives in Burlington County, NJ with his wife, who is a practicing LPC and professor, along with their 2 children.

Crystal Rutter

As Chief Administrative Officer at Oaks, Crystal Rutter oversees strategic growth, grant development, technology, property management, maintenance/facilities, real estate, purchasing and fleet management. Crystal has over 25 years of experience specializing in hospitals, healthcare network, physician practice targeted business strategies and practice integrations. In addition, she brings extensive knowledge of Medicaid and HIPPA best practices. Prior to her current role at Oaks, Crystal served as Director of Physician Practices at Inspira Medical Group where she oversaw the direct operation of 18 practices in 32 locations with a focus on opportunities for growth, quality and patient experience. She holds an MS in Administration of Human Services and an MBA in Healthcare Administration from Wilmington University. Crystal lives in Salem County, NJ with her husband and enjoys spending time with her 5 children and 11 grandchildren.

Keith Boushee


11:30 am - 1:00 pm PT

Lunch On Your Own

Lunch

1:00 pm - 1:30 pm PT

Post Lunch Pick Me Up

Networking

Grab a bag of popcorn in the exhibit hall from the Popcorn Bar and customize your toppings! Be sure to visit all of the great exhibit booths while you're here!


1:00 pm - 3:00 pm PT

Study Tour: A Successful Model For Serving the Homeless Population With Serious Mental Illness: A Tour Of The Illumination Foundation Integrated Care Program

Study Tour

For 20% of the homeless population, traditional approaches to housing support have been less than successful. But the Illumination Foundation has developed a unique integrated/whole person approach to serving these consumers – with a structured approach to health, mental health, and shelter. In this session, tour the Illumination Foundation facility for an in person look at an integrated care model for persons experiencing homelessness.

Join us for this exclusive tour experience - pre-registration is required and the tour is limited to 30 participants. Registrants are responsible for their own transportation to and from the Illumination Foundation site, located at 3535 W. Commonwealth Ave., Fullerton, CA 92833, approximately 23 miles from Institute hotel. The tour will start at 1:30 pm and end at 2:30 pm PT.

Richard Louis, III

Richard Louis, III, brings extensive experience in public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. Mr. Louis was formerly the Executive Director of Strategic Development and Planning, Pacific Region, for Providence Service Corporation.

Prior to OPEN MINDS, Mr. Louis served as the Assistant Director of the San Bernardino County Department of Behavioral Health, the 4th largest county behavioral health system in California, where he was responsible for day-to-day operations of a system serving over 50,000 unduplicated consumers annually through 31 county-operated facilities and 60 contract provider organizations.

Prior to his work with San Bernardino County, Mr. Louis was the Vice President of Government Operations for College Health Enterprises. In this role, he pioneered the development of public sector partnerships, contracts, and community mental health system joint ventures in California by creating some of the first inpatient psychiatric hospital-based, outpatient, day treatment, and institutional specialty treatment programs for county, state, and federal government agencies including L.A. County Department of Mental Health, L.A. County Probation Department, California Youth Authority, California Department of Developmental Disabilities, California Department of Corrections & Rehabilitation, and U.S. Immigration Customs Enforcement/Homeland Security.

Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board, and SCAN Health Plan – Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and the Intercommunity Child Guidance Center of Whittier; and testified on behalf of the National Association of Psychiatric Healthcare Systems before President Bush’s New Freedom Commission on Mental Health. Mr. Louis is currently a volunteer police officer with the City of Monterey Park Police Department in East Los Angeles serving since 1987 and currently holds the rank of Captain. Mr. Louis was recently appointed to the City of Claremont Police Commission in Los Angeles County.

He is a graduate of Whittier College and of the Police Academy of Rio Hondo College.


1:30 pm - 2:45 pm PT

Developing A ‘Winning’ Health Plan Contract By Selling On Performance – Engaging Payers Through Quality Performance Measures

Topical Case Study

Is your organization standing out from the crowd? Showcasing and highlighting what your organization does well is advantageous for attracting new payer partnerships—and remaining viable in a competitive marketplace. How you market your organization and brandish what you do well in serving complex consumers is a necessary for securing a performance edge and becoming a provider of choice. Learn how you can position your organization for beneficial partnerships with health plans, and measure outcomes to showcase the work that you do. We will look at varying options—Centers of Excellence, Blue’s Distinction, and HEDIS Measurements—and how your organization stacks up.

This session will cover:

  • How health plan executives are using provider organization performance data
  • The data that health plans want to know about their provider organization partners
  • How provider organizations can best present their performance data to payers/health plans

Kevin D. Arnold, PhD, ABPP

Kevin D. Arnold, PhD, ABPP is the founder and now Senior Executive Director at The Center for Cognitive and Behavioral Therapy (CCBT) in Columbus, Ohio, a part of Refresh Mental Health and OPTUM. He directs multiple locations in central and southwestern Ohio. CCBT happily joined the Refresh Mental Health (a part of OPTUM) team in June 2021, fostering expanded growth, quality, and patient access in mental health services. Dr. Arnold’s role in payer-provider partnerships includes:

  • Integrated Behavioral Health in the American Psychological Association’s Division 42 and Practice Organization as a volunteer leader
  • Created a 40+ PCP-Behavioral Health integration program
  • Collaboration with payers such as OPTUM and Anthem on integrated care and value-based contracting and the use of HEDIS measures
  • Speaker and consultant on behavioral health innovation and practice management
  • Integrated behavioral health through primary care partnering

He was the President of the Society of Psychologists in Private Practice (APA Division 42), the Ohio Psychological Association, the Council of Specialties in Professional Psychology, the American Board of Behavioral and Cognitive Psychology, and the Ohio Board of Psychology. He is a psychologist, Board Certified in Behavioral and Cognitive Psychology through the American Board of Professional Psychology.

Stephen J. Mihalacki

Mr. Mihalacki began his career as a US Army officer, later transitioning into healthcare management in 2010 as a civilian fiscal operations supervisor at a Veterans hospital.  Since then, he has worked in a variety of financial and analytical roles at both Aetna, and now Magellan Health where he focuses on medical economics and value-based strategies for behavioral health providers.

Mr. Mihalacki holds a bachelor’s degree in Economics from Indiana University of Pennsylvania and an MBA from the University of Pittsburgh.  His professional certifications include Project Management Professional (PMP®), Professional, Academy for Healthcare Management, and Six Sigma Green Belt.  He currently resides in Cranberry Township, PA with his wife Shannon and 4 children. 

Cathy Gilbert

Healthcare executive with over twenty years experience in the health care industry including non-profit, government and private insurance with ten years progressively higher level experience in provider networks in behavioral health arena.

Building An Effective Infrastructure For Value-Based Contracting

Knowledge Partner

Sponsored by

The competitive landscape for specialty providers continues to evolve rapidly. With increased competition from primary care expansion and new digital players, the need for organizations to demonstrate value for favorable contracted rates will only increase. With only 40% of specialty providers and 70% of primary care providers participating in Value-Based Reimbursement models, now is the time to make the necessary infrastructure investments to build the foundation for value-based contracting. Learn how to organize your business across the six competency domains. Understand the role of technology and data in setting the foundation for your continued improvement and contract negotiations. This session will ensure you:

  • Understand approaches that organizations are taking to implement value-based care
  • Identify the benefits and risks of common alternative payment methods
  • Understand key competency domains important for success in a value-based reimbursement market

Enjoy a delicious selection of French Macarons during this session!

Ken Carr

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently ia a Senior Associate with the OPEN MINDS consulting practice. In this role, he served as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, financial analysis of service lines, and technology selection.

Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

 


3:00 pm - 4:15 pm PT

Improving “Your Brand” – Marketing Best Practices For Improving The Perception Of Your Organization

Topical Case Study

What’s in a name? Your brand name is how others—consumers, health plan executives, and investors, and donors—view you. The question for executive teams pursuing a growth strategy is how to improve the perception of their brand. Building your brand’s muscle can transform your business in a powerful way—and sustaining a positive brand perception is essential. For success, the key is to place your brand’s purpose at the heart of your organization and its service to create meaning and value among your employees, shareholders and customers. This session will cover:

Branding Strategy:

  • Best practices in growing and sustaining a positive brand perception.
  • How to create a measurable competitive brand advantage.
  • Strategies to incorporate the brand experience in your services.

Charlene Dimas-Peinado

Ms. Charlene Dimas-Peinado, President and CEO of Wellnest, a $32 million nationally recognized trauma informed behavioral health and housing organization in Los Angeles. Throughout her career, Ms. Dimas-Peinado has been inspired by the communities and people she serves. “Every child and family have a story and their stories have meaning and like a ripple of water…they affect our community,” she has said. “Our objective is to make a positive impact on those we serve — one that improves a life, one that improves our community.” She combines the big-picture strategic perspective of a hands-on executive and the insights of an experienced licensed psychotherapist in her quest to help children, young adults and families lead emotionally healthy lives.

Ms. Dimas-Peinado is a seasoned and visionary executive with 30 years of experience in behavioral health and non-profit organizations. She is the first Latina President & CEO of Wellnest since its founding in l924 and provides the overall leadership and strategic direction for the organization as it approaches 100 years of community service. Acting as the organization’s fiduciary leader, translating Wellnest’s mission and vision, she ensures that the organization is financially, politically and operationally strong, provides best-in-class behavioral health and housing services while addressing the changing needs of communities served. She has extensive experience obtaining and providing direct oversight to multi-million-dollar (county, state and federal) contracts targeting mental health and housing services with expertise in non-profit governance, audit and compliance, and regulatory matters. Additionally, she has spearheaded multiple fundraising and capital campaigns raising millions of dollars, forging new partnerships, and leveraging the impact of donations from donors to provide critically needed services in underserved communities.

Ms. Dimas-Peinado has a Master of Leadership from USC and a Master of Social Work from CSULB and serves on multiple boards: Trustee, Los Angeles Co. Natural History Museum; Board of Directors, Quality Comp; Los Angeles Chamber of Commerce; Quality Comp; Rotary LA5; and City Club LA. Ms. Dimas-Peinado and her husband of 32 years are proud parents of their two adult children.

Stacey R. Roth, LCSW

Stacey R. Roth was appointed Chief Executive Officer in July 2020. Prior to this role, Stacey served as executive vice president and chief operating officer where she oversaw Hillsides' behavioral health division; campus-based services, including Hillsides Education Center; community-based outpatient services, which includes all Family Resource Center programs; foster care and adoptions; new funding and program opportunities; Trauma-Informed Care; and transition-aged youth services.

Stacey, a licensed clinical social worker, has been a part of Hillsides since 1996. Stacey was a therapist in Tradewinds cottage for seven years before moving to the Family Resource Centers. As coordinator at of the school-based mental health program at San Rafael Elementary, Stacey oversaw the counseling and support services for students and their families.

Gina M. Perez, Psy.D.

Dr. Perez brings over 23 years of professional experience to her work at Hillsides, having served as Chief Administrative Officer & Compliance Officer at Hathaway Sycamores, Chief Program Officer at Five Acres, and Corporate Director at Pacific Clinics. Dr. Perez brings experience in serving multiple counties throughout California. She has been responsible for the development and oversight of an array of clinical programming in the specialized areas of prevention and early intervention, birth to five, and transition age youth, populations. Dr. Perez also brings business acumen to her role having led research, training, finance, quality management, contracts, and compliance departments. Dr. Perez is trained as a Early Child Development Specialist at Cedars Sinai Medical Center, Early Childhood Center. Dr. Perez has served as co-chair of the L.A. County Department of Mental Health Advisory Committee for ten years, and as County-Wide Delegate for two years. She has also served as Board Member of California Mental Health Advocates for Children and Youth, and held various committee positions as part of the California Alliance of Child and Family Services.

Lauren Evangelist

Consistency Matters – How To Build Consistency In Clinical Decision Support & Clinical Service Delivery

Topical Case Study

Consistency in consumer experience and in consumer treatment matters more now than ever. Consumers want to count on having a great “experience” every time. Health plan executives want to know that every consumer (or at least most) with the same condition will get the same treatment. And consistency is critical to provider organizations in making value-based reimbursement work. The question is how to build a service delivery system with consistency in clinical decision making and service delivery. This session will cover:

  • Best practice model for assuring consistent clinical services
  • Available tools for supporting clinical decisions
  • Tools for real-time monitoring of clinical service delivery

Laura Pancake, LCSW

Laura Pancake is senior vice president of clinical operations for the Los Angeles / South Coast Regions, responsible for the oversight of all programs, including health navigation, employment training and placement, substance use treatment and housing. With over 30 years of experience, Pancake has co-authored research reports, including a study to reduce the early mortality of individuals with serious mental illnesses published in the journal Psychiatric Services. She also was a co-co-principal investigator in partnership with the University of Southern California to identify factors to rehabilitate individuals with schizophrenia. In 2019, Pancake was named one of Los Angeles Business Journal‘s Top Women Leaders in Healthcare. She is a Licensed Clinical Social Worker (LCSW) and earned a bachelor's degree in psychology from West Virginia University and a master's degree in Social Work from California State University, Long Beach.

Scott Fairhurst, Ph.D.

Scott Fairhurst, Ph.D., is vice president of outcomes and evaluation, analytics and training for Pacific Clinics. In this capacity, he facilitates improving clinical outcomes by focusing on training in evidence-based practice, measuring clinical progress and promoting a mission-driven culture of improvement. Having joined Pacific Clinics in 1998, Fairhurst has held various roles with progressive levels of responsibility working with children and adolescents whose behavior was considered intensive. He co-authored scholarly articles and presented research at conferences across the country. Fairhurst earned a doctorate in clinical psychology from the University of Houston.

Carol Clayton, Ph.D.

Dr. Carol Clayton is a licensed, psychologist with 30 years of health care experience in the public and private sector, including non-profit and private practice work. Prior to joining OPEN MINDS as a Senior Consultant, she retired as the Translational Neuroscientist for Relias, where she specialized in health care solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000-2006. The NC Council is the predecessor organization to i2i.

Richard Louis, III

Richard Louis, III, brings extensive experience in public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. Mr. Louis was formerly the Executive Director of Strategic Development and Planning, Pacific Region, for Providence Service Corporation.

Prior to OPEN MINDS, Mr. Louis served as the Assistant Director of the San Bernardino County Department of Behavioral Health, the 4th largest county behavioral health system in California, where he was responsible for day-to-day operations of a system serving over 50,000 unduplicated consumers annually through 31 county-operated facilities and 60 contract provider organizations.

Prior to his work with San Bernardino County, Mr. Louis was the Vice President of Government Operations for College Health Enterprises. In this role, he pioneered the development of public sector partnerships, contracts, and community mental health system joint ventures in California by creating some of the first inpatient psychiatric hospital-based, outpatient, day treatment, and institutional specialty treatment programs for county, state, and federal government agencies including L.A. County Department of Mental Health, L.A. County Probation Department, California Youth Authority, California Department of Developmental Disabilities, California Department of Corrections & Rehabilitation, and U.S. Immigration Customs Enforcement/Homeland Security.

Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board, and SCAN Health Plan – Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and the Intercommunity Child Guidance Center of Whittier; and testified on behalf of the National Association of Psychiatric Healthcare Systems before President Bush’s New Freedom Commission on Mental Health. Mr. Louis is currently a volunteer police officer with the City of Monterey Park Police Department in East Los Angeles serving since 1987 and currently holds the rank of Captain. Mr. Louis was recently appointed to the City of Claremont Police Commission in Los Angeles County.

He is a graduate of Whittier College and of the Police Academy of Rio Hondo College.

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Knowledge Partner

Sponsored By Janssen

The life expectancy of people with serious mental illness is lower than for the non-SMI population. While many factors contribute to these findings, we also know that addressing modifiable risks for people in this category can moderate those findings. In this presentation, after we hear directly from Janssen, the attendees will then discuss the role that long acting anti-psychotic medications can play in an integrated care plan that focuses on management of complex physical health issues.

Please enjoy warm pretzels and a selection of dipping sauces during this session!

Jason P. Kellogg, MD

Dr. Jason Kellogg graduated Summa Cum Laude from the University of Pittsburgh with a Bachelors Degree in Chemistry. He then went on to Wright State University in Dayton, Ohio where he obtained his medical degree. Subsequently, he attended the University of California, Irvine and completed his residency training including Chief Residency. He served two terms as the Chairman of the Department of Neurology and Psychiatry at Hoag Hospital in Newport Beach, California. While he was at Hoag Hospital, Dr. Kellogg was awarded Physician of the Year. He currently serves as Chief of Staff at Newport Bay Hospital.

Along his path to planting Progeny Psychiatric Group, he has published a number articles and presented at the American Psychiatric Association and United States Psych Congress. He has also presented lectures at NEI and was one of the principle investigators in the FDA registrational trial for Nudexta.

Sharon Hicks

Sharon Hicks has more than 30 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.

Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division.   Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization.  She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.

Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.

Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.

Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.


4:30 pm - 5:30 pm PT

We’re Merged, Now Change: Best Practices In Making Newly-Merged Organizations Work

Plenary Panel

Mergers and acquisitions are a fact of life in the health and human service field. But once the deal is done, how do managers make newly merged organizations function efficiently and effectively? There are best practice models for navigating the change required in newly-combined organizations. This session will focus on:

  • The challenges of making newly-combined organizations effective
  • Structural and communication practices to for merged organizations
  • Best practice change management models for merged organizations

Angela Weis

Angela Weis is the Senior Vice President of Mission Supports for Mosaic. In this position, Weis oversees the design and implementation of Mosaic’s quality management system, mental & behavioral health services , operational learning and development and health services. In addition, she serves as a member of the Mosaic Leadership Council.

Weis has worked in the nonprofit field for more than 25 years. She joined Mosaic in 2014 and during that time served in several Vice President roles including interim roles supporting operations in Indiana and Nebraska.

Prior to Mosaic, Weis was with the Nebraska Department of Health and Human Services, where she provided leadership development, executive coaching and consulting across the state. Prior to that, she worked as executive director for the Residential Care Consortium, a national group of residential providers focusing on joint fundraising and program development.

Weis holds a bachelor’s in criminal justice and psychology—and a master’s in human services. In addition to her Six Sigma Black Belt certification, she earned a Certified Professional in Learning and Performance credential through the Association for Talent Development, is a Certified Executive Coach through the Center for Executive Coaching, and is a Certified Autism Specialist (CAS).

Gene Rodgers, MSW

Mr. Rodgers , Executive Vice President - M & A has over 30 years experience in the delivery of community based services. Mr. Rodgers provides the overall strategy for (CBC) Community Based Care, LLC. a home and community based provider of I/DD & non-skilled home care services. He also focuses on marketing, business development, rapid growth, and managing multiple acquisitions through the closings.

Since founding CBC in 2015 with a private equity sponsor he has completed over 30 acquisitions to expand their territory in home based services to multiple states and continue their national expansion. Prior to Community Based Care, LLC., Mr. Rodgers did Corporate Development and M & A with Providence Human Services.

Mr. Rodgers has a Bachelor’s degree in Social Work from UNC- Wilmington, and a Master of Social Work degree from the University of South Carolina. He is a veteran in the field of community based services for behavioral health, Intellectual and Developmentally Disabled (I/DD), and non-skilled home care.

Brad Schroeder

Brad Schroeder came to Trivium in July 2021, bringing strategic leadership experience in Human Resources from his previous work for healthcare provider organizations and healthcare insurers. 

Originally from Central Illinois, Schroeder holds a Bachelor’s Degree in business administration and a Master’s of Labor and Industrial Relations from the University of Illinois. He is both a SHRM-Senior Certified Professional and an HRCI Senior Professional in Human Resources, along with belonging to the Society of Human Resource Management. He has served as Vice Chair of the Nebraska Workforce Development Board for over 10 years, after being appointed by the governor.

Since 2005, Schroeder has been living in Omaha. He is active in the community, volunteering as a weekly newspaper reader for Radio Talking Book Service, Nebraska’s companion for individuals who have disabilities that prevent them from reading. Schroeder enjoys restoring his historic home in Midtown Omaha, entertaining family and friends, exploring culinary pursuits, and fitness. 

Joseph M. Costa, MSW

Joseph M. Costa brings over 30 years of experience in the health and human services industry to the OPEN MINDS team, and is a Senior Associate at OPEN MINDS.

Prior to his work with OPEN MINDS, Mr. Costa served as the President and Chief Executive Officer of Hillsides in Los Angeles, California. Hillsides is a non-profit premier provider organization that serves 17,000 children, youth and families throughout the greater Los Angeles County. Under Mr. Costa’s direction, Hillsides successfully completed an $18 million capital improvement project in 2019 to enhance its main campus in Pasadena. In 2016, Mr. Costa oversaw Hillsides’ affiliation with Bienvenidos, which allowed for an increased presence in East Los Angeles and the addition of foster care and adoption programs. Mr. Costa further helped Hillsides achieve national accreditation through the Council on Accreditation and recognition as a trauma informed organization by the National Council for Behavioral Health in 2013.

Prior to his role at Hillsides, Mr. Costa served as the Chief Executive Officer of Side by Side, formerly Sunny Hills, in San Anselmo, California. In this role, Mr. Costa completed the merger of Sunny Hills and Children’s Garden, an initiative to consolidate residential services in Marin County. Mr. Costa helped Sunny Hills evolve from being a local residential services provider to a community-based provider of mental health services with a presence in multiple counties.

Prior to his role at Side by Side, Mr. Costa served as the Chief Operations Officer for Para Los Niños, where he led the organization through its initial accreditation process, developed the mental health services, inaugurated an additional early childhood center, and secured a grant to develop a charter school.

Mr. Costa is a known leader in the child welfare field, serving as Chair of Child Welfare League of America from 2014 until 2017. Mr. Costa continues to serves on the governing body of the Child Welfare League of America as well as the California Alliance for Child and Family Services Board of Directors until 2020.

Mr. Costa earned a Masters degree in Divinity from St. Johns Seminary, School of Theology and a Masters in Social Work from Boston College Graduate School of Social Work.


5:30 pm - 6:30 pm PT

Executive Networking Reception

Networking

Enjoy a cocktail and hor-d'oeuvres, and unwind with peers, speakers and exhibitors during the executive networking reception!


8:00 am - 9:00 am PT

Executive Breakfast

Breakfast

Start the day off right with breakfast in the exhibit hall!


9:00 am - 10:00 am PT

Payviders: When Payers Become Provider Systems—Refresh Mental Health, Part Of Optum’s Strategy Forward

Keynote

Access to behavioral health care is a significant barrier for many consumers with complex medical and behavioral needs due to barriers presented by geographic, affordability, and fragmentation issues. To meet the growing demand for services, the “payvider” model has emerged where large insurance companies are acquiring provider organization networks with expanded capacity. With these mergers and acquisitions there are many moving parts. Join our keynote presenter as he outlines how Refresh Mental Health, part of Optum is advancing quality care and financial efficiencies through behavioral health innovations. During this keynote, executives from specialty and primary care providers can expect to gain a unique perspective from Optum and Refresh Mental Health on defining and examining the assumptions behind value-based metrics, converging of electronic health record platforms across payer and provider systems, and what opportunities exist for your organization to join payvider partnerships, as well as gauge their impact.

Kevin D. Arnold, PhD, ABPP

Kevin D. Arnold, PhD, ABPP is the founder and now Senior Executive Director at The Center for Cognitive and Behavioral Therapy (CCBT) in Columbus, Ohio, a part of Refresh Mental Health and OPTUM. He directs multiple locations in central and southwestern Ohio. CCBT happily joined the Refresh Mental Health (a part of OPTUM) team in June 2021, fostering expanded growth, quality, and patient access in mental health services. Dr. Arnold’s role in payer-provider partnerships includes:

  • Integrated Behavioral Health in the American Psychological Association’s Division 42 and Practice Organization as a volunteer leader
  • Created a 40+ PCP-Behavioral Health integration program
  • Collaboration with payers such as OPTUM and Anthem on integrated care and value-based contracting and the use of HEDIS measures
  • Speaker and consultant on behavioral health innovation and practice management
  • Integrated behavioral health through primary care partnering

He was the President of the Society of Psychologists in Private Practice (APA Division 42), the Ohio Psychological Association, the Council of Specialties in Professional Psychology, the American Board of Behavioral and Cognitive Psychology, and the Ohio Board of Psychology. He is a psychologist, Board Certified in Behavioral and Cognitive Psychology through the American Board of Professional Psychology.


10:15 am - 11:15 am PT

Thought Leader Discussion With Kevin Arnold, Ph.D., ABPP, Senior Executive, CCBT, Inc., A Part Of Refresh Mental Health, A Part Of Optum

Thought Leader Discussion

Join us for the follow up session with our keynote speaker. This is a great time for questions and open conversation.

Kevin D. Arnold, PhD, ABPP

Kevin D. Arnold, PhD, ABPP is the founder and now Senior Executive Director at The Center for Cognitive and Behavioral Therapy (CCBT) in Columbus, Ohio, a part of Refresh Mental Health and OPTUM. He directs multiple locations in central and southwestern Ohio. CCBT happily joined the Refresh Mental Health (a part of OPTUM) team in June 2021, fostering expanded growth, quality, and patient access in mental health services. Dr. Arnold’s role in payer-provider partnerships includes:

  • Integrated Behavioral Health in the American Psychological Association’s Division 42 and Practice Organization as a volunteer leader
  • Created a 40+ PCP-Behavioral Health integration program
  • Collaboration with payers such as OPTUM and Anthem on integrated care and value-based contracting and the use of HEDIS measures
  • Speaker and consultant on behavioral health innovation and practice management
  • Integrated behavioral health through primary care partnering

He was the President of the Society of Psychologists in Private Practice (APA Division 42), the Ohio Psychological Association, the Council of Specialties in Professional Psychology, the American Board of Behavioral and Cognitive Psychology, and the Ohio Board of Psychology. He is a psychologist, Board Certified in Behavioral and Cognitive Psychology through the American Board of Professional Psychology.

Richard Louis, III

Richard Louis, III, brings extensive experience in public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. Mr. Louis was formerly the Executive Director of Strategic Development and Planning, Pacific Region, for Providence Service Corporation.

Prior to OPEN MINDS, Mr. Louis served as the Assistant Director of the San Bernardino County Department of Behavioral Health, the 4th largest county behavioral health system in California, where he was responsible for day-to-day operations of a system serving over 50,000 unduplicated consumers annually through 31 county-operated facilities and 60 contract provider organizations.

Prior to his work with San Bernardino County, Mr. Louis was the Vice President of Government Operations for College Health Enterprises. In this role, he pioneered the development of public sector partnerships, contracts, and community mental health system joint ventures in California by creating some of the first inpatient psychiatric hospital-based, outpatient, day treatment, and institutional specialty treatment programs for county, state, and federal government agencies including L.A. County Department of Mental Health, L.A. County Probation Department, California Youth Authority, California Department of Developmental Disabilities, California Department of Corrections & Rehabilitation, and U.S. Immigration Customs Enforcement/Homeland Security.

Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board, and SCAN Health Plan – Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and the Intercommunity Child Guidance Center of Whittier; and testified on behalf of the National Association of Psychiatric Healthcare Systems before President Bush’s New Freedom Commission on Mental Health. Mr. Louis is currently a volunteer police officer with the City of Monterey Park Police Department in East Los Angeles serving since 1987 and currently holds the rank of Captain. Mr. Louis was recently appointed to the City of Claremont Police Commission in Los Angeles County.

He is a graduate of Whittier College and of the Police Academy of Rio Hondo College.


10:15 am - 11:30 am PT

Managing Multiple Health Plan Contracts – A Best Practice Approach

Topical Case Study

With more specialty provider organizations entering into contractual agreements with health plans, managing all the payer contracts in play can feel overwhelming. And as more states move to managed care for administration of Medicaid health care benefits, provider organizations will likely have more payer contracts to manage and track. So, how do you make sense of it all? It starts with an internal organization of your contract management system. With a clear and concise plan in place, executive leaders can ensure that all contracts are appropriately managed with the ability to track outcomes and deliverables. This allows the organization to better negotiate future agreements that fit with the organization’s long-term needs and goals. Join this session to learn more about:

  • A best practice model for managing health plan contracts
  • The range of contract management systems and tools
  • How to best track and report on service delivery outcomes

Pamela Mattel, LCSW

Pamela Mattel, LCSW, is a highly qualified senior leader with 38 years of nonprofit experience, 15 years in executive positions advancing high quality whole healthcare integration and innovation in behavioral healthcare, primary healthcare, and housing. Ms. Mattel’s leadership and management has consistently delivered on the promise of quality integrated care, multiplying reach, and ensuring financial sustainability.

Ms. Mattel is continually reimagining health care and social services by actively supporting collaboration, incorporating design approaches, leveraging key performance indicators for value based projects and measuring overall impact. She has consistently secured innovative models and programs for complex organizations inclusive of certified community behavioral health clinics, care transitions, technology enabled care, and opioid collective impact responses. She has been an active participant in the New York State Medicaid Redesign including DSRIP, numerous health related board memberships, and regional efforts.  

Ms. Mattel’s mission to inspire and empower change in pursuit of equitable whole person care has been her north star. She graduated from Columbia University with a Master’s Degree in Social Work and holds certificates in several post-graduate programs.

Susan Harris, MA

Susan Harris, MA has more than 30 years of healthcare experience and is a leader in healthcare administration and management with extensive experience in leading all aspects of operations including contract management, contract implementation and compliance oversight. Key drivers of successful implementation are high quality, regulatory compliance and cost effectiveness.

Ms. Harris is currently the Director of Payer Contracting at Centria Healthcare. Centria is one of the country’s largest providers of Applied Behavioral Analysis (ABA) services for families with children diagnosed with Autism Spectrum Disorder (ASD). Ms. Harris joined Centria because she is passionate about Centria’s mission to help children with autism develop, pursue, and achieve their goals.  Her goal is to help ensure every child has access to services where they live.

Prior to her role at Centria, Ms. Harris served in various roles in her 10 year tenure at Magellan Health.   Most recently she served as Director of Central Production Services at Magellan Health. As part of this role, Ms. Harris collaborated with internal and external stakeholders to implement a fulfillment vendor outsourcing 90% of member and provider compliance correspondence resulting in a reduction in turn-around time from 5+ days to 24 hours. Ms. Harris also helped build and implement a national provider contract template and implemented a vendor application which enabled electronic contracting and execution – eliminating the need for a file room.

Ms. Harris has a Masters Degree in Health Services Administration from Webster University in Webster Groves, Missouri. 

Cathy Gilbert

Healthcare executive with over twenty years experience in the health care industry including non-profit, government and private insurance with ten years progressively higher level experience in provider networks in behavioral health arena.

Building A “Financial Management Culture” Beyond The CFO: Best Practices & Financial Systems To Improve Organizational Decision Making

Topical Case Study

Sponsored By NextGen

Communicating financial information that is relevant and timely is critical for the financial success of your organization. But in a market landscape where both payers and consumers value both performance and affordability, financial management needs to extend beyond the CFO to the entire management team and clinical staff. How can CFOs make that happen? This session will focus on how to revamp financial reporting systems to create key performance metrics, implement financial forecasting tools, and engage the entire organization in financial issues. The session will cover:

  • Understanding the financial information needed for decisionmaking at every level of the organization
  • Creating tools for financial management for the board, the executive team, and service delivery teams
  • Addressing the culture of finance” in a mission-driven business

David Cottrell

Bringing in 40+ years of experience, David has spanned a career working around entrepreneurial environments, building company finance, HR and IT infrastructures as well as developing and growing teams.  Rarely content with the status quo, David’s continuous drive directs a rare blend of abilities to clients’ advantage. Combining acute business foresight with practical strategies, he charts an astute course through all financial climates.  Identifying directions and strongest offerings, David propels businesses towards growth during critical times. He is technologically focused, and is adept at building and streamlining business processes, identifying cost optimizations and revenue enhancements, as well as constant evolving of best practices.

David also prefers opportunities where he can make a difference, well beyond the numbers, where human capital is prioritized.

A native Californian living in Santa Monica, and an alumnus of the University of Southern California (a second-generation Trojan).  David is a Certified Public Accountant (inactive) in the State of California.

Dee DeWitt

Dee DeWitt began his tenure with Momentum for Health in April 2020. Prior to joining Momentum, Dee served as Chief Financial Officer for a Virginia-based Home Healthcare and Hospice for-profit organization operating in three states and the District of Columbia. He brings over 35 years’ experience in finance, strategic planning & development, M&A, and leading long-term growth. Dee’s experience also includes for-profit assisted living and long-term care operating in 28 states, and helped to found Community Partners, a non-profit Regional Behavioral Healthcare Authority MCO/provider operating within the Arizona cost containment healthcare system. He received Bachelor’s and Master’s degrees in Economics from the University of Louisville and served as an Adjunct Faculty member at the University of Louisville and University of Kentucky. He is a published author who focuses on developing infrastructure, managing growth and positive change where operations and finance intersect.

Javier Favela

Javier Favela is Vice President of Solutions Behavioral Health and Integrated Care at NextGen Healthcare. He is an industry leader that provides integrated healthcare technology solutions to meet the needs of the behavioral and integrated healthcare community. Javier brings over 20 years of accounting and executive leadership specializing in the healthcare and healthcare information technology field. He offers extensive knowledge in new business start-ups and restructuring of existing businesses to further strategic initiatives and maximize organizational profitability.

Ken Carr

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently ia a Senior Associate with the OPEN MINDS consulting practice. In this role, he served as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, financial analysis of service lines, and technology selection.

Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

 


11:30 am - 1:00 pm PT

Lunch On Your Own

Networking

12:30 pm - 1:00 pm PT

Post Lunch Pick Me Up

Networking

Grab a delicious brownie from the Warm Brownie Station today and visit with our exhibitors!


1:00 pm - 2:15 pm PT

Scaling Up: Best Practices In Replicating A Program In New Geographies & New Markets

Topical Case Study

In an unpredictable market, growth is essential to organizational sustainability. One growth option is to replicate a successful service line – taking it to new consumer groups, new locations, and/or new geographies. The question is how to make replication successful. In this session, the discussion will focus on:

  • A best practice model for service line replication
  • Requirements for successful service line replication
  • A roadmap for rolling out a new service line in a new location

Anthony M. Hassan, Ed.D., LCSW

Anthony Hassan is the inaugural President and CEO of the Cohen Veterans Network (CVN). Dr. Hassan leads and executes the strategic, operational, and financial direction for the $275M Network which is tasked with carrying out the establishment of 25 mental health clinics nationwide. In addition, he leads CVN’s efforts to advance the field as a learning mental health system through research initiatives and training programs that improve care within the Network and set CVN up to serve as an exemplar for others. Hassan is a veteran of the United States Army enlisted and Air Force officer with 30 years of experience in military behavioral health, serving as a military mental health officer, leader, clinician, and academic. He served during Operation Iraqi Freedom in 2004 on the first-ever Air Force combat stress control and prevention team embedded with the Army. Hassan’s last military assignment was at the U.S. Air Force Academy where he served as the Deputy Department Head, Leadership Directorate, and led the only graduate-level degree program at the Air Force Academy for top-tier Air Force Commanders. Prior to CVN, Hassan served as the inaugural Director and Clinical Professor of the Center for Innovation and Research on Veterans & Military Families at the University of Southern California. Dr. Hassan’s former military and academic roles have positioned him to develop strong relationships with the most senior levels of leadership in the U.S. Department of Defense, U.S. Department of Veterans Affairs, and Washington, D.C. Hassan holds a Doctorate in Higher Education Administration from the University of South Florida and is an alumnus of the Harvard Business School.

Joseph P. Naughton-Travers, Ed.M.

Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Kim Bond, MS, LMFT

Kimberly Bond, MS, LMFT, brings over thirty years of experience providing behavioral health treatment in the public and community settings to the OPEN MINDS team. She currently serves as the Executive Vice President of Business Development. In this role, Ms. Bond focuses on growing the OPEN MINDS client portfolio across all nine verticals of OPEN MINDS business.

Prior to joining OPEN MINDS, Ms. Bond served concurrently as a Program Coordinator III and Clinical Manager of Adult Services and a Program Coordinator II and Clinical Manager of Recovery Services for the Ozark Guidance Center. In these roles, Ms. Bond was responsible for the administrative and clinical oversight of the adult outpatient and adult intensive mental health services on the Springdale Campus as well as the adult recovery/co-occurring services, including domestic violence and anger management treatment.

Prior to joining the Ozark Guidance Center, Ms. Bond served as the Executive Vice President of Center Point, Inc, a large substance abuse provider agency in California. In this role, Ms. Bond was responsible for the clinical and administrative supervision of all community-based programs as well as the women and children residential programs. In addition, Ms. Bond also managed budgets, interacted with funding agencies, and built positive relationships with all stakeholders. Ms. Bond was also in charge of proposal and grant writing, staff management, and training, facilities’ licensing and certifications renewals.  Additionally, she prepared and submitted monthly, quarterly, semi-annual, and annual reports to various funders.

Previously, Ms. Bond served as the President and CEO of Mental Health Systems, Inc. Ms. Bond was very instrumental in growing the agency from $12M in annual revenue to over $100M and becoming one of the largest providers of behavioral health services in California. In this role, Bond was responsible for the strategic, clinical, financial, and administrative health of the agency, including direct supervision of Senior Executive Staff. In addition, Bond ensured contract compliance of the agency’s 125 different contracts across federal and state agencies and eight counties.

Ms. Bond received her bachelor’s degree in psychology, with honors, and her master’s degree in counseling education from San Diego State University. She is licensed as a Marriage and Family Therapist in both California and Arkansas.


1:30 pm - 3:45 pm PT

Preparing For CalAIM – Developing New Service Models To Capitalize On The New CalAIM Opportunities

Institute

​California Advancing and​ Innovating Medi-Cal (CalAIM) is a long-term commitment to transform and strengthen Medi-Cal, offering Californians a more equitable, coordinated​, and person-centered approach to maximizing their health and life trajectory.​​​​ CalAIM’s bold mission to transform Medi-Cal will require the investment and sustained commitment of a broad network of health partners, including health plans, provider and community-based organizations with incentives to achieve a high quality of service. CalAIM is creating a better Medi-Cal for 14million Californians, offering more equitable, coordinated, and person-centered care.

In the multi-year implementation, some of the provisions of CalAIM began on January 1, 2022, which included managed care health plan contracting opportunities with provider organizations to deliver Enhanced Case Management and Community Supports (In Lieu of Services) for adult SMI populations. The final provisions are projected to go live by 2027.

One big question for executives of specialty provider and primary care organizations is how to develop the ‘next generation’ of services that will be in high demand under CalAIM. These new service models will likely require integrated approaches, be delivered using hybrid service systems, and have reimbursement based on some measure of performance. To accomplish this, executive teams will need to adopt new models for assessing market opportunities, develop new service lines under alternative payment approaches (VBR), and optimize current service delivery performance. This session will cover:

  • Emerging service line opportunities under CalAIM and how to assess them.
  • A best practice service line feasibility analysis and development process.
  • Innovative Programming: Leveraging hybrid models of care for cost effective service delivery.
  • A panel discussion of specialty care and primary care provider organization executives on their new service line development planning, roll out of Enhanced Care Management (ECM) and Community Support (CS) services and partnership with Medi-Cal managed care plans.

Michelle Mainez

Michelle Mainez is the Chief Operations Officer for Redwood Family Care Network. Michelle contributes more than 27 years of experience in the health and human services field serving in various leadership capacities. Michelle has a proven track record in development, delivery and growth of high quality supports and services for individuals with intellectual and developmental disabilities across the lifespan. Michelle has a longstanding commitment to create pathways of opportunity and development for aspiring leaders in the health and human services field.

Michelle has a longstanding commitment to create pathways of opportunity and development for aspiring leaders in the health and human services field.Michelle originally joined People’s Care as the Executive Director of Community Engagement and Development and expanded her role with the establishment of Redwood Family Care Network in June 2021. Michelle was responsible for the agency’s legislative advocacy and community relations. She established and Co-Chaired the Retention and Culture Committee and led marketing, branding, communication, and many agency initiatives. She provided guidance to operation leaders and partnered with regulatory agencies on new development, project management, facility maintenance and focused quality improvement needs. Michelle’s “Why” is her passion to inspire others to invest their time, talents, and skills towards driving meaningful change in their communities and in the lives of others.

Ontson Placide, MA, LMFT

Ontson Placide has an extensive career spanning over 35 years’ experience in both the Mental Health and Social Services field including; program development, clinical, and administrative operations, and quality assurance development and implementation. Currently he is the Chief Program Officer at Stanford Sierra Youth & Families in Sacramento, CA. In this role, he has oversite of all of Stanford Sierra’s comprehensive array of therapeutic programs ranging from foster care and adoptions to outpatient mental health services to contracts with schools and managed care providers. He is active in a number of community and county advisory councils regarding advocacy for children and families well-being. Mr. Placide received his Bachelor's Degree in Psychology from the University of Nevada, Las Vegas and a Master's Degree in Clinical Counseling Psychology from Pepperdine University. He has been licensed in the State of California as a Marriage and Family Therapist since 1992.  

Richard Louis, III

Richard Louis, III, brings extensive experience in public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. Mr. Louis was formerly the Executive Director of Strategic Development and Planning, Pacific Region, for Providence Service Corporation.

Prior to OPEN MINDS, Mr. Louis served as the Assistant Director of the San Bernardino County Department of Behavioral Health, the 4th largest county behavioral health system in California, where he was responsible for day-to-day operations of a system serving over 50,000 unduplicated consumers annually through 31 county-operated facilities and 60 contract provider organizations.

Prior to his work with San Bernardino County, Mr. Louis was the Vice President of Government Operations for College Health Enterprises. In this role, he pioneered the development of public sector partnerships, contracts, and community mental health system joint ventures in California by creating some of the first inpatient psychiatric hospital-based, outpatient, day treatment, and institutional specialty treatment programs for county, state, and federal government agencies including L.A. County Department of Mental Health, L.A. County Probation Department, California Youth Authority, California Department of Developmental Disabilities, California Department of Corrections & Rehabilitation, and U.S. Immigration Customs Enforcement/Homeland Security.

Mr. Louis has served in a number of leadership roles with several organizations in the community including: the California Hospital Association – Center for Behavioral Health, Advisory Board, and SCAN Health Plan – Advisory Board; the Board of Directors of the Forensic Mental Health Association of California, College Hospitals, and the Intercommunity Child Guidance Center of Whittier; and testified on behalf of the National Association of Psychiatric Healthcare Systems before President Bush’s New Freedom Commission on Mental Health. Mr. Louis is currently a volunteer police officer with the City of Monterey Park Police Department in East Los Angeles serving since 1987 and currently holds the rank of Captain. Mr. Louis was recently appointed to the City of Claremont Police Commission in Los Angeles County.

He is a graduate of Whittier College and of the Police Academy of Rio Hondo College.


2:30 pm - 3:45 pm PT

The Behaviorally-Led Primary Care Practice: Addressing Six Key Elements For Successful Integration

Executive Roundtable

The data is compelling—integrated medical/behavioral/social models of primary care work best for consumers with chronic health, behavioral, and/or cognitive conditions. For executives of specialty and primary care organizations that serve these consumers, the question is how to deliver (or coordinate) primary care services that are behaviorally-led. The best practice models for these specialized primary care services have distinct characteristics in six domains: culture, payer, clinical, financial, technology/analytics, and performance measurement.

In this session, attendees will learn:

  • The range of behaviorally-led primary care practice models
  • Current health plan models for contracting for primary care for consumer with complex needs
  • How to assess primary care services across the six key domains

Karen Hoffman Tepper, Ph.D.

Karen oversees human resources, service excellence and analytics, compliance and internal audit, payer relations and contracting, and strategic growth and grant development for Terros Health. She facilitates the development and monitors the implementation of the organization’s strategic plan. Prior to joining Terros Health in 2014, she served as chief executive officer of an agency where she oversaw 40 programs across 17 states and provided strategic and organizational leadership while supervising more than 140 employees.
Karen is married with two children and enjoys spending time at the beach with her family.

Education
PhD, Human development and family studies, University of Arizona
Bachelor of Arts, Lafayette College
Six Sigma Green Belt, Villanova University
Certifications and Professional Associations
University of Arizona Alumni Association

Danita Johnson, Ph.D.

Danita Johnson is a healthcare industry executive, author, speaker, columnist, and television commentator. Dr. Hughes is President and Chief Executive Officer of Edgewater Health a comprehensive behavioral and primary health care provider and child welfare services organization located in Gary, Indiana. She has held this position for over twenty years. At one time, Dr. Hughes was the only African-American President/CEO of an Indiana Division of Mental Health certified community mental health center in the state of Indiana.

Dr. Hughes specializes in organization turnaround and has contributed to the successful turnaround efforts of several health care and related organizations in her career.  Prior to joining Edgewater Systems, she held a number of high level senior leadership positions in various behavioral health and human services organizations.

Dr. Hughes is a graduate of Indiana University holding both a Bachelors and Masters Degrees in Public Administration.  She also holds a Masters degree in Social Service Administration and a graduate certificate in Health Administration and Policy from the University of Chicago.  Dr. Hughes also earned a Ph.D. in Human Services from Walden University.

Tuerk Schlesinger, MBA

Tuerk Schlesinger, MBA, is the chief executive officer of AltaPointe Health where he has served for 24 years. Based in Mobile, AltaPointe is a large healthcare system providing primary and behavioral healthcare. Each year it provides more than 1 million services to 45,000 patients across the state with a $130 million budget. A national leader in behavioral health for more than 60 years, AltaPointe expanded its service array in 2018 to include primary care. Now focusing on the whole health of the patient, it operates Accordia Health, a Federally Qualified Health Center with five clinic sites. Rounding out the continuum, AltaPointe operates two psychiatric hospitals serving children and adults, 20 outpatient behavioral healthcare clinics, and BayView Professional Associates, its private practice arm serving southwest Alabama. Its team of 28 physicians and 16 physician extenders renders the medical care services throughout the organization. As CEO, Schlesinger established AltaPointe’s partnership with the University of South Alabama, College of Medicine-Department of Psychiatry for which the organization’s psychiatrists serves as the administration and faculty.

Schlesinger is a member of the National Council for Behavioral Health, the Mental Health Corporation of America (mhca), the Alabama Healthcare Reimbursement Reform Task Force-Steering Committee, Statewide Health Coordinating Council, various Alabama Department of Mental Health committees and subcommittees as well as many other organizations. He also serves on the Mobile Area Chamber of Commerce Advisory Board.

Schlesinger earned a bachelor of business administration degree from Auburn University and a master of business administration degree from Spring Hill College in Mobile. In 2008, Schlesinger was named a Behavioral Health Champion by the nationally circulated Behavioral Healthcare Magazine.

Deanne Cornette, MHA, GPC

Deanne Cornette, MHA, GPC, brings over 20 years of experience in the behavioral health field.  Ms.Cornette currently serves as a Senior Associate for OPEN MINDS and brings to the OPEN MINDS team noted expertise in strategic planning, grant writing and revenue development.

Previously, Ms. Cornette was the Vice President of Strategic Development for Tampa Family Health Centers, a Federally Qualified Healthcare Center. In this role, she managed grants, contracts, front desk operations, training, quality assurance special assignments (risk assessments and responses to complaints), credentialing and billing functions.  In a very short time period, she successfully procured funding to integrate behavioral health services, brought a system of processes to track health indicators and improve value-based care payment and service and became proficient in utilizing HRSA’s reporting portals.

As Counsel for Strategic Development at Agency for Community Treatment Services, Inc. (ACTS) and Vice President of Business Development for Gracepoint (merger), Ms. Cornette directed strategic development, contract negotiations, revenue development, marketing and grants.  In this capacity, she targeted funding sources and built a lucrative cash flow that provided needed services to vulnerable populations in need of behavioral health treatment.

Some of her most successful negotiations created best practice services for veteran’s programs, women’s services, as well those involved with the criminal justice system. Her portfolio includes a wide array of awards from a multitude of agencies including, but not limited to: SAMHSA, HUD, Centers for Medicaid, and the Department of Transportation and collaborations with private, non-profit and government entities.  Most recently, she worked with Gracepoint to develop Hillsborough’s Centralized Receiving Facility, one of the first funded in the State of Florida.  From a system of care for jail diversion to evidence based practices for individuals who are homeless with behavioral health needs, her awards have netted over $80 million dollars to our community.

In addition, Ms. Cornette served as the Vice President for the National Contract Management Association Suncoast Chapter, Vice President of ACTS Affordable Housing Board of Directors, Vice President of ACTS Foundation Board of Directors, and was a member of Hillsborough County Health Care Advisory Board.​ She is the recipient of University of South Florida’s 2018 Florida Outstanding Women of the Year in Public Health. Her Centralized Receiving Facility collaborative won a 2018 WEDU PBS Be Brilliant / Innovation Award.  Her concept of Housing, Engagement and Retention Tenancy (HEART) program won the 2018 Heart for Homeless award through the Housing and Education Alliance.

Ms. Cornette received her Bachelor of Arts in Psychology and her Masters Degree in Health Administration from the University of South Florida.

Sharon Hicks

Sharon Hicks has more than 30 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.

Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division.   Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization.  She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.

Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.

Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.

Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburgh. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.


3:45 pm - 4:15 pm PT

Raffle Prize Drawing

Networking

Join us in the exhibit hall to see if you won any of the great prizes and visit with the vendors!

Lauren Evangelist


4:15 pm - 5:00 pm PT

Managing Through The Post-Pandemic Pivot Point

Keynote

'Big changes' seem to be coming to health and human service field at a rapid pace. Retail clinic expansion. Virtual services. New Medicaid rules. Mergers and acquisitions. New technology. Digital therapeutics. How do executive teams manage in a time of 'mega change'? Join OPEN MINDS Chief Executive Officer, Monica E. Oss, for an update on the health and human service mega-trends and their implications for organizational revenue and margins now and in the future. And learn the seven executive best practices to help navigate any organization to future success. During this session find out:

  • The mega changes coming to healthcare
  • Future challenges and opportunities for health care provider organizations
  • The seven executive best practices for managing changes in the market landscape

Monica E. Oss

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.