Pre-Institute Summit Presentations

Day One Tuesday August 14
8:00 am - 4:00 pm

Designing & Implementing Innovative Treatment Programs: An OPEN MINDS Executive Summit & Showcase

Executive Summit

The focus of the summit is on exploring successful innovative treatment programs for consumers with complex support needs. The day will kick off with an overview of the trends driving new innovation in the health and human service market and a review of OPEN MINDS’ strategic framework for designing and launching sustainable treatment programs. Additionally, the day will feature case study presentations on cutting-edge new clinical programs – including their design and keys to successful implementation and sustainability. The summit will conclude with a round table discussion on the strategic challenges to innovation for specialty provider organizations, which will feature all of the day’s case study presenters.

8:00am - 9:00am

Breakfast and Networking

9:00am - 10:15am

Why Does Innovation Matter In Service Delivery?

For most organizations in the field, building a strategy for sustainability requires innovation – and simply expanding traditional services and service lines is not enough. But, it is important to remember that innovation is more than creativity. Innovation is the process of translating a new idea into a service that creates value for the organization and its customers. In this opening session, OPEN MINDS senior associate Annie Medina will kick off the summit with an overview of the trends driving innovation in the health and human service market and a review of OPEN MINDS’ strategic framework for designing and launching sustainable treatment programs.

Annie Medina, MBA, ACNP-BC, Senior Associate, OPEN MINDS

10:30am - 11:15am

Innovation In Practice: The Elite DNA Therapy Case Study

Depression affects more than 16.1 million adults in the U.S. and is the leading cause of disability among ages 15-44. Patients who seek treatment for Major Depressive Disorder (MDD) have a 27.5% chance of seeking remission, with the likelihood of remission at 6.9% after three treatments. Using Transcranial Magnetic Stimulation (TMS) Elite DNA has been able to treat medication-resistant patients with 71% treatment response and a 47% remission rates. Using technology to leverage the current patients who would benefit, empowering provider organizations, and educating key community stakeholders, Elite DNA has been able to expand it’s TMS presence from one chair to three, scaling to five by the end of 2018. Being innovative with treating MDD  has led to happier patients, more confident providers, more align referral partnerships and payer relationships.


Philip Cirrone, MS, Chief Operating Officer, Elite DNA Therapy Services

11:15am - 12:00pm

Innovation In Practice: The Faison Center Case Study

As we move to a system of care focused more on self-determination, community participation, and the development of life sharing and supported living options for consumers with intellectual/developmental disabilities (I/DD), the challenge for many provider organizations is finding a way to deliver a care while also proving independence. The Faison Center has developed a unique, semi-independent living community for adults with autism and other developmental disabilities that allows individuals to transition from home-based services to a more independent lifestyle in adulthood. “The Residence” is comprised of 45 apartments, as well as a community room and recreational facilities for social activities, and features assistive and security technology. The Faison Center has been able to utilize assistive technology to improve consumer outcomes and support their consumers in living independently as possible.


Matthew R. Osborne MS, BCBA, LBA, Director of Adult and Residential Services, The Faison Center, Inc.



Brian McCann, President & Chief Executive Officer, The Faison Center, Inc.


12:00pm - 1:30pm


Lunch will be provided for all attendees – don't miss the opportunity to network with speakers and your fellow attendees!

1:30pm - 2:00pm

Innovation In Practice: The Anka Behavioral Health Case Study

For organizations that serve a widely dispersed community, engaging consumers in their treatment, tracking data and feedback in real-time, and building a team-based care plan can be a challenge. For Anka Behavioral Health, an organization that primarily contracts with behaviorists that are dispersed geographically, this situation meant that consumer tracking and monitoring was paper-based, inconsistent, and decentralized. A system that created problems and inefficiencies throughout the organization. By implementing a centralized system that provides a consistent standard for critical data collection, Anka has found a way to eliminate these issues. By utilizing Mozzaz, Anka’s data can be accessed anytime, anywhere via the internet in real-time with immediate reporting capabilities. This has resulted in substantial time and cost savings and better communication with consumers.


Stephen Hahn-Smith, Ph.D., Vice President, Quality Management, Anka Behavioral Health

2:00pm - 2:30pm

Innovation In Practice: The MAXIMUS Diversion Program Case Study

Building accessible, effective digital solutions that engage consumers and enable clinicians to spend less time on administrative tasks and more time on clinical care is a challenge at every organization. Finding an effective solution that meets that challenge can lead to positive health outcomes and savings in direct care costs. MAXIMUS Diversion Program has been able to build a mobile patient engagement model that provides true whole-person care works seamlessly with every system the consumer may encounter.


Virginia Matthews, RN, BSN, MBA, Project Manager, MAXIMUS Diversion Program

2:30pm - 3:00pm

Innovation In Practice: The Burrell Center Case Study

Consumers that are engaged and active participants in their care have better outcomes and lower costs. The ability of health and human service organizations to develop a tech connection with consumers is a fundamental part of managing populations and ultimately maintaining competitiveness in value-based contracting. The Burrell Center has been able to incorporate new technologies into their treatment plans for consumers with complex conditions. Through myStrength, an interactive digital platform with clinically-based health and wellness resources, the Burrell Center has been able to help consumers with behavioral health issues to manage their care and maximize their potential in the community.


Cristin R. Martinez, MS, LPC, Assistant Director, Burrell Behavioral Health

3:00pm - 4:00pm

The Innovation Challenge: A Town Hall Discussion Session On Implementing Innovation

Implementing new technologies and programs can be a challenge for even the most strategic-thinking organization. During this end-of-day wrap up session, we'll discuss the many challenges and opportunities that come with developing and implementing treatment innovations—from billing and financial issues, to staff training and process challenges. In addition to discussions with our panel, this session will include time for audience participation and open discussion.

Annie Medina, MBA, ACNP-BC

Senior Associate, OPEN MINDS

Annie Medina, MBA, ACNP-BC, brings over ten years of experience in the health and human services industry to the OPEN MINDS team. Her expertise spans both clinical and operational functions and is focused in business operations, strategic planning, project management, training and curriculum development, and policy and procedure design. Ms. Medina currently serves as OPEN MINDS Executive Vice President of the Consulting Practice. In addition to her work with OPEN MINDS, Ms. Medina is a Hospice Nurse Practitioner for Crater Community Hospice.

Prior to joining the OPEN MINDS team, Ms. Medina was the Chief Operating Officer for Poplar Springs Hospital, a member of Universal Health Services, based in Petersburg, Virginia. In this role, she was responsible for performance improvement, policy and procedure creation, and strategy development and implementation for the hospital’s Joint Commission and CMS regulatory surveys. Prior to this role, Ms. Medina was a MBA intern for the Popular Springs CEO where she focused on business development, process improvement, training tool development and evaluation of newly offered programs.

Previously, Ms. Medina served as a Nurse Practitioner (NP) for both Hospitalist Consultants, Inc. and for VCU Health System. At Hospitalist Consultants, she was an Internal Medicine NP. As a hospitalist, she provided medical care to patients in Tucker’s Psychiatric Hospital and educated psychiatric nurses regarding the patients’ diagnoses and medical needs. At VCU, Ms. Medina was an Emergency Department NP, where she provided care to patients at a Level I Trauma Center. Additionally, she was a provider in the observation unit, a 10-bed patient unit attached to the Emergency Department, and coordinated clinical care for patients who would otherwise be medical inpatients.

Complementing her past experience, Ms. Medina remains highly involved in professional organizations and is currently a member of the Virginia Council of Nurse Practitioners, Sigma Theta Tau Honors Society of Nursing, and American College of Healthcare Executives. She was recognized in the 2011 cohort of “40 under 40” by the Virginia Nurses Foundation for activities that support her profession and community.

Ms. Medina earned her Master of Business Administration focused in Health Sector Management and Bachelor of Science in Psychology from College of William & Mary. She also earned a Master of Science in Nursing (Acute Care Advanced Practice) and a Bachelor of Science in Nursing from Virginia Commonwealth University, and later went on to teach both nursing students and medical students at the school. Ms. Medina is a registered nurse (RN) in Virginia with multistate authority and is a registered acute care nurse practitioner (ACNP-BC) in Virginia.


Philip Cirrone, MS

Chief Operating Officer, Elite DNA Therapy Services

Philip is the Chief Operating Officer of Elite DNA Therapy Services, LLC a for-profit multi-disciplinary company providing services in 6 counties in Southwest Florida. Joining the company in 2014 as its first employee, Philip was able to grow the company’s revenue by at least 20% every year. With over 200 employees and 110+ providers, Elite DNA is the largest outpatient provider in SWFL. Prior to joining Elite DNA, Philip worked for 5-years in the health and wellness industry as an owner/operator and a consultant.

Philip has overseen business development and operations on the creation and expansion of the non-profit branch of Elite DNA Therapy Services; The Center for Progress and Excellence Inc. (CPE).  CPE has become one of the fastest growing non-profit agencies in SWFL providing services to victims of Human Trafficking, the uninsured and the underserved. Many of the services offered are provided in Hendry and Glades counties, two rural counties that have been chronically underserved in the area of behavioral health.

Born and raised in Long Island, NY, Philip received his Bachelors of Science in Management from Florida Gulf Coast University and graduated from Florida Atlantic University with a Master’s of Science in Exercise and Health Promotion. As an advocate for those in need or at risk, Philip has presided on several boards including the co-chair of the Lee County Continuum of Care, Visuality and The Center for Progress and Excellence, Inc. Philip was previously a foster parent, and has adopted two children from the foster care system. This experience has led him to be a strong advocate for under-served children who are in foster care. His passion for helping others continues to promote his work in the area, with plans to branch out into residential services and targeted mental health crisis intervention.


Cristin R. Martinez, MS, LPC

Assistant Director, Burrell Behavioral Health

Cristin Martinez, LPC is the Assistant Director of Transitions a specialized program in Southwest, Missouri targeted to provide specialized adult services for adults with severe and persistent mental illnesses. Cristin’s role is oversight and leadership of Burrell’s core fidelity based programs, she oversees the operations of the ACT, ACT TAY, Integrated Treatment for Co-Occurring Disorders team as well as the agency’s DM 3700 team, a specialized team targeted to outreach and engage individuals who have an eligible diagnosis and are frequent users of crisis services to manage their physical health needs.

Cristin is a skilled bi-lingual therapist who has worked with youth, families and adults, and promotes a holistic multidimensional approach to her counseling practice. Cristin was an early promoter and adapter of digital technology within the agency; because of her efforts to promote use of myStrength through Burrell Behavioral health she currently holds the title of Project Manager training staff about the value of this product.

Outside of work Cristin enjoys spending time outdoors with her family in Branson, Missouri.


Stephen Hahn-Smith, Ph.D.

Vice President, Quality Management, Anka Behavioral Health

Stephen has been involved in behavioral health research and administration for over 25 years.  Research endeavors include several large-scale cross-site studies, including the CAASP Infrastructure grant in New Mexico; the statewide children’s system of care evaluation while at the University of California, San Francisco; and several prevention related national cross-site studies while at EMT Associates.

Currently Stephen is the Vice President of the Quality Management Department at Anka Behavioral Health, a large non-profit organization focused on providing residential and outpatient services for individuals with behavioral health issues at over 70 facilities located throughout California.  In this role, he oversees quality management issues throughout the agency, including adherence to compliance and regulatory issues, staff and customer surveys, training, clinical and program audits, program performance, and CARF Accreditation.  In addition, the Quality Management Department is responsible for the design, implementation, and support for the Electronic Health Record at Anka Behavioral Health.

Stephen Hahn-Smith earned his PhD from the University of New Mexico in Research Psychology.  After earning his PhD, Dr. Hahn-Smith completed a post-doctoral fellowship position at the University of California, San Francisco in Health Services Research.  His most recent educational endeavor was completion of the Executive MBA program at Sacramento State University.


Matthew R. Osborne MS, BCBA, LBA

Director of Adult and Residential Services, The Faison Center, Inc.

Matthew Osborne’s first encounter with autism occurred while he was a college senior supporting a teenager with autism at a public high school. At that time there were very few options in the community for adults with autism, and he feared what would happen to his student when he “aged-out” of the public school system. Since then, Matthew has dedicated himself to developing effective, person-centered supports for individuals across the spectrum and across the lifespan.

Prior to joining Faison, Matthew served as the Director of Adult Services at the Virginia Institute of Autism in Charlottesville, VA, and created their Adult Academy. Additionally, he has held the roles of Lead Board Certified Behavior Analyst at Autism Home Support Services in Ann Arbor, MI, and the Director of Psychology at the Northern Virginia Training Center in Fairfax, VA.

Matthew received his M.S. in applied behavior analysis from the Florida Institute of Technology, and his B.S. in psychology from Florida State University. He is a Virginia-licensed Board Certified Behavior Analyst (BCBA) and a member of the Association for Behavior Analysis International, the Virginia Association for Behavior Analysis, and the Association for Professional Behavior Analysts.


Brian McCann

President & Chief Executive Officer, The Faison Center, Inc.

Brian was elected President and CEO of The Faison Center by the Board of Directors in December 2015. Prior to joining the team at The Faison Center, Brian was an attorney who devoted his law practice to civil litigation with an emphasis in education law to help families of children with disabilities. During his legal career, Brian was recognized in Virginia Super Lawyers in 2013, 2014 and 2015. Brian was also a member of The National Trial Lawyers Top 100 Trial Lawyers in the Commonwealth of Virginia. In 2013 Brian was recognized as a Top 40 Under 40 in the city of Richmond for his work in Special Education Law.

Born and raised in Richmond, Brian earned his Bachelor of Arts in Economics from the College of William & Mary and graduated from the William & Mary School of Law, where he was a member of Order of the Coif, Law Review and Moot Court. He currently serves on the Board of the Council for Autism Service Providers, a national organization that advocates for provider best practices for autism services.


Virginia Matthews, RN, BSN, MBA

Project Manager, MAXIMUS Diversion Program

Ms. Matthews has more than 30 years of experience in health care delivery both in clinical and administrative settings. Her experience includes:

  • Project Manager, MAXIMUS California Health Professionals Diversion Program
  • Hospital Administrator, CEO and COO
  • Assistant Vice President for Clinical Systems, West Region, for a psychiatric hospital company
  • Director of Clinical Systems for a major metropolitan Mental Health Hospital
  • Consultant to psychiatric and substance abuse facilities for hospital operations

Since joining MAXIMUS in 2007, Ms. Matthews has served as the Program Director for the California Diversion Project. Ms. Matthews brings to the Diversion Project a management perspective that is tempered with practical hands-on experience. As the Diversion Director she has continued to improve the processes and deliverables that support the Diversion Project, bringing the poorly performing project from an annual financial loss to successfully meeting target profitability. This position has provided Ms. Matthews the opportunity to testify twice in front of the California Senate Business, Professions and Economic Development Committee, speak to various California Licensing Boards, and testify in Federal Court in a major litigation.